Honda of Cleveland Heights

Battery Sensor Issue I called the service dept after getting an error on my dash. I was offered an appt right away within 2 hours. I first dealt with Bryant who was polite I called the service dept after getting an error on my dash. I was offered an appt right away within 2 hours. I first dealt with Bryant who was polite and professional. He text me very shortly after dropping the vehicle off with a diagnosis. While the part needed to be ordered, he was able to have it next day. In bringing my car the next day I dealt with Jed who was also very professional and polite. My car was finished in less time than I was originally told, which is always a good thing. Highly recommend this service center over other Honda service centers. More

He gave me a ride home because I didn't have one! Shaul Janes, was the first person the approached me when I entered the dealership. I was unsure of what car I wanted, but he talked me through the dif Shaul Janes, was the first person the approached me when I entered the dealership. I was unsure of what car I wanted, but he talked me through the different possibilities and was patient with me while I made me choice. He even gave me his personal number to reach him with any questions that I had. The experience was quick and pleasant, he didn't try to sell me the most expensive car. Shaul made sure I left in the car I wanted. More

Car Door Lock Issue I was having issues with the doors and not being able to unlock them, and within a week the parts were orded and the car was fixed. The staff was fri I was having issues with the doors and not being able to unlock them, and within a week the parts were orded and the car was fixed. The staff was friendly and fast, and let me know what was going on the whole time. In addition to fixing the problem! More

Great service! My husband leased his car from Motorcars Honda almost a year ago, and when it came time for me to buy a new car, we knew exactly who to call! Vernell My husband leased his car from Motorcars Honda almost a year ago, and when it came time for me to buy a new car, we knew exactly who to call! Vernell is not a salesperson; she is a friend who also wants to help you find the best car for your situation. I can't speak higher of how Vernell helps her customers. More

Best service around! The only regret I have is not finding Motorcars and Michael sooner. He is fantastic - totally understood our needs and handled everything quickly, He The only regret I have is not finding Motorcars and Michael sooner. He is fantastic - totally understood our needs and handled everything quickly, He was great with our kids too. The whole process was so smooth, we were done in a couple of hours when it came time to process everything. Michael was not bothered at all with our early indecision and never once tried to pressure us or up-sell us. The whole set up at Motorcars is great and all the staff there were really welcoming and not bothered at all by our kids running around playing. I will never go anywhere else for a car as long as I am in Ohio! More

Helpful, friendly service Rich was great to work with; friendly, helpful, offering of his time so I could feel confident making the best choice. I'd recommend his service to a Rich was great to work with; friendly, helpful, offering of his time so I could feel confident making the best choice. I'd recommend his service to anyone, and would be glad to work with him again! More

Best service center ever!! Motorcars Honda's service center truly provides great service. Georgianne is the epitome of great customer service - she could write the book! I had Motorcars Honda's service center truly provides great service. Georgianne is the epitome of great customer service - she could write the book! I had a problem with my tire late Friday afternoon and called Georgianne in a panic since I was driving out of town early Saturday morning. She told me to get there as soon as I can and she would make sure I was taken care of! She was true to her word and I was able to travel safely on Saturday, with no worries! Thank you Motorcars and especially thank you Georgianne! More

Honda does it once again! I needed a new battery and I was in and out in less than an hour! Fast quality and expeditious service every time!!! Thanx Honda!!! I needed a new battery and I was in and out in less than an hour! Fast quality and expeditious service every time!!! Thanx Honda!!! More

Vernell is the best! Vernell was immediately friendly, helpful, and welcoming. She took an interest in me personally, asking questions related and unrelated to the car I Vernell was immediately friendly, helpful, and welcoming. She took an interest in me personally, asking questions related and unrelated to the car I was after. Probably the first time I've ever talked about art at a car dealership. She helped steer some of my decision-making without over-selling or being pushy. Just a really great experience. Could've kept the conversation going after papers were signed. More

Joe Bencivenni made the entire transaction quick and easy I turned in a leased vehicle for a new purchase. Joe had contacted me and got the process started before I went in so the time I spent at the dealersh I turned in a leased vehicle for a new purchase. Joe had contacted me and got the process started before I went in so the time I spent at the dealership was only anout 90 minutes, start to finish. Fast, friendly, responsive service! Chris Shearer was also helpful and efficient. More