Honda of Cleveland Heights

While the dealership was pleasant to deal with during the transaction when I purchased my vehicle from them, they have been absolutely horrible to deal with after the fact. I purchased a Honda Care warranty transaction when I purchased my vehicle from them, they have been absolutely horrible to deal with after the fact. I purchased a Honda Care warranty with Wheel and Tire service plan at the time of the purchase in Cleveland, OH with assurances that it will follow the car and be honored at every Honda dealership. We have since moved to Columbus, OH and had some issues with the local Honda service shop honoring the warranty. To that end, as I am having some wheel issues, I have requested documentation on what is included in the warranty I purchased so I can show the new dealership what is included. I have been on the phone and communcating through emails with multiple people and can't get any answer on what is supposed to be included. I have been working on this for nearly a month now to just get a listing of what is included in my warranty. The bigger concern I have is that I called the third party that services the warranty claims that is on the original contract (though it doesn't list what is covered) and when I provide my name and VIN number, they have indicated they do not have a warranty contract on file and that I need to contact the original dealership. When calling the dealership - no one knows what to do and keeps pointing me to other people. I definitely DO NOT recommend purchasing any additional warranties from this dealership. It was one of the worst decisions I've made and will make me rethink purchasing Hondas in the future as it seems there is no centralized system or just very poor training. More

This was probably one of the worst experiences I have EVER had when trying to buy a used car. Specifically, with dealing with the used car sales manager, Michael Stoughton. He was smug, cocky, un-willing EVER had when trying to buy a used car. Specifically, with dealing with the used car sales manager, Michael Stoughton. He was smug, cocky, un-willing to truly work with me, and treated me like I was trash. He could care less that I wanted to buy a car from that dealership. I have NEVER been treated or disrespected like that as a CUSTOMER willing to spend thousands of dollars. I was looking to buy a used 2019 Honda Passport and he made it so very difficult for me. I was so done with his attitude. I do have to say that your “policy” that a car has to be paid in full for it to be “SOLD” is asinine. I was willing to put thousands of dollars down to hold the car for a day or two while my financing went through. That policy needs to be revisited and revised. Now, here’s the good part of my review…..Roman….. you are AMAZING. You treated me as a customer should be treated, with kindness, respect, and an eager willingness to work with me. I appreciate your help and kindness, you made this experience better. Mona, you aren’t even a car saleswoman and YOU did more for me than Michael did. I wish you could get that commission from my sale. You checked on me, most importantly…..you advocated for me and you went above and beyond for me. You are so appreciated, you will never know. You and Roman fixed some of the damage other people created, for that I am so grateful. Finally, I LOVE my Passport. Honda sure knows how to knock one out of the park. It’s so comfortable and clean!!!! More

Highly recommend Wendy! She made the process of leasing a new vehicle extremely easy. She was extremely patient with my husband and I answering all of our questions and help She made the process of leasing a new vehicle extremely easy. She was extremely patient with my husband and I answering all of our questions and helping us make the best decision for my next vehicle. Already planning to possibly use her help again when my husband is ready for a new car! If you dread the car buying/leasing process- see Wendy! She will make it quick and painless for you ! More

👉On 5/5/22 @ approx. 4:15pm, I visited Cleveland Heights Honda. NOT ONE salesperson acknowledged me.🤚 I literally walked from the front to the back of the store without 4:15pm, I visited Cleveland Heights Honda. NOT ONE salesperson acknowledged me.🤚 I literally walked from the front to the back of the store without so much as a "May I help you OR Good afternoon." CHECK YOUR IN-STORE CAMERAS FOR PROOF!!! ☝️Meanwhile, several employees chatted away at the service desk (about 4), laughing outloud and other reps were fixated at their computer screens with NO customer @ their desks; nor were they on the phone. 🚫 It was a very DISENGAGING atmosphere. They let a $30,000 pre-approved buyer WITH an additional $10k on me WALK RIGHT OUT THE STORE. 🗣🗣I drove to Reineke Honda in Findlay OH, and purchased a 22 HRV Sport where the staff was happy to earn my business!! IT WAS WORTH THE DRIVE!! 👍They were friendly, inviting, got a GREAT DEAL with NO DEALER MARKUPS. 👋Moral of the story: My money is green and works everywhere. I shop where I am respected and appreciated. More

Wendy McPherson Is the best ever at Honda! This is my third Honda car under Wendy and she NEVER disappoints!!! I am so happy with my newest car. Wendy always listens to my concerns and she alw This is my third Honda car under Wendy and she NEVER disappoints!!! I am so happy with my newest car. Wendy always listens to my concerns and she always follows up with me to see how my new car is going !!!! Thank you More

I went in just to look at a few options, but was not very sure what I was looking for. However, after speaking with Mr. Jacob Ponomarenko, I knew exactly what I wanted! His patience with me, expert knowledge sure what I was looking for. However, after speaking with Mr. Jacob Ponomarenko, I knew exactly what I wanted! His patience with me, expert knowledge, and ability to answer every question I had were second to none. Well done Honda! You have yourself another satisfied customer and I will be sure to send everyone I know to Mr. Ponomarenko from now on! More

My name is Pastor Viola Brown, and I went in to the Cleveland Heights Honda Dealership on Thursday, January 13, 2022, with the intention of purchasing a used vehicle. I had a 1PM appointment and was p Cleveland Heights Honda Dealership on Thursday, January 13, 2022, with the intention of purchasing a used vehicle. I had a 1PM appointment and was promptly introduced to Elijah McDougall a sale associate. He was very courteous, polite and informative. He asked what I was looking for and I shared my need for a used vehicle with a third row to accommodate my grandchildren and parishioners that I pick up for church services weekly. He showed my cars that met my needs, and I chose on that I felt would fit the bill. The car buying process is a timely one, however, during the time that it took to do all the necessary paperwork, detailing, etc., Elijah continued to make sure that I was comfortable and that any need that I might have that he could accommodate was met. I am driving my new car and I am quite happy with it. More importantly, the overall car buying experience at Honda Cleveland Heights. I would recommend this dealership and Elijah McDougall to my friends and family. Elijah is an exceptional young man. He is professional, approachable and quite courteous. More

Sold me a used car. No spare tire, never told me.. my bad I guess. The best yet they told me they would call me when my plates arrived. The gave me a 45 day plate.. the runs out in 4 days. The state of ohi I guess. The best yet they told me they would call me when my plates arrived. The gave me a 45 day plate.. the runs out in 4 days. The state of ohio BMV Told me today 10/28/2021. That they never sent for the registration. So now, on top of paying them once for the plates. I have to pay for them on my Own… some 80 + dollars. BUYER BEWARE!!! P.S. when I called them got almost two months I got voice mail every time. I’d leave a message.. guess what NO RESPONSE…. Imagine that… Not very reputable. I think twice More