Honda of Cleveland Heights

These ppl are GREAT! Very nice. The vibe was everything! Highly recommend getting a car from here! MarCello is Great, Ryan is cool! 10/10 Very nice. The vibe was everything! Highly recommend getting a car from here! MarCello is Great, Ryan is cool! 10/10 More

Roman is the best dealer here. Super helpful and understanding and wouldn’t let me leave without a pair of keys. I’d recommend him to anyone looking for a car. Super helpful and understanding and wouldn’t let me leave without a pair of keys. I’d recommend him to anyone looking for a car. More

Great Oil Change! Every time I come here they do something random to go out of their way to make sure my visit goes well! Every time I come here they do something random to go out of their way to make sure my visit goes well! More

Bought a car from Robert McQueen and it was a smooth and easy process. Robert was great! easy process. Robert was great! More

Went to Honda Cleveland Heights unexpectedly to see what they had to offer...and let me say my experience was fantastic..Marcello Johnson is an awesome sales person. If your coming to Honda Cleve Hts ask fo they had to offer...and let me say my experience was fantastic..Marcello Johnson is an awesome sales person. If your coming to Honda Cleve Hts ask for Marcello, he'll treat you honestly & fairly every step of the way. Thanks Marcello & thanks Honda Cleveland Heights. More

After an appointment miscommunication, Lance saved me hundreds of dollars today by sharing a few DIY tips to fix minor cosmetic damage. A true hero, and a happy future customer. hundreds of dollars today by sharing a few DIY tips to fix minor cosmetic damage. A true hero, and a happy future customer. More

Dealership is large modern and professionally staffed , Geat selection brought us from Erie PA . Nick B was our salesman and he was super friendly knowledgeable and worked hard to get what we needed while Geat selection brought us from Erie PA . Nick B was our salesman and he was super friendly knowledgeable and worked hard to get what we needed while trading in our Jeep for a Dodge van .Would definitely buy here again, More

They don't get back to you for internet help. I've bought many cards over the internet. Apparently they don't bother with you I've bought many cards over the internet. Apparently they don't bother with you More

I purchased a 2014 BMW 328i on the date of 09/02/2022. It was a horrible experience . 1. The salesman was OK, but had only 45 days on the job . Had no knowledge about the BMW or any car . Probably the It was a horrible experience . 1. The salesman was OK, but had only 45 days on the job . Had no knowledge about the BMW or any car . Probably the dealership is not training the sales force . It is not his fault they sent him to sell cars without any training ! 2. The managers behave like the old " slick" car salesmen( translation : tricky , dishonest , lying by omission and by commission). I liked the car but ONLY after I told them I will take the car, they disclosed the car has only ONE key( how did they buy/ trade A CAR WITH ONLY ONE KEY?). BTW : I purchased an original key from BMW for $ 435! I think Honda of Cleveland Heights should reimburse me !) I HOPE HONDA CORPORATION READS THESE REVIEWS TOO! When I asked the manager how he is going to compensate me for one missing key, his answer was " I do not care about the missing key, don't buy the car! I do not care!". In fact he was very stern, not like someone who wants to score a sale !He figured I liked the car and I will not waste more time looking for another car . 3. I wasted a lot of time waiting for the sales steps to take place while the managers were laughing and making small talk . They do not care about their image . 4. The same with the missing key, the car had the " mobility kit" the missing( the compressor and the can of foam) as the car had no spare from the factory . They did not care about my safety! What if I had flat tire right out from the dealership? This was really wrong NOT TO CARE ABOUT CUSTOMER'S SAFETY . They could buy a mobility kit to equip the car! But NO! DO READ THIS HONDA. 5 . The manager told me " What do you want? It is a used car ! Will have missing things" . Before the sale , the car is " preowned " and is a "wonderful car" ; after the sale it becomes a " used car" and "what do you want from a used car? " . So the disparage their own cars after they were sold but not before . 6. The car had rubber mats( BMW original ) but the original carpets were missing . I will make big deal as the carpet is tan and probably they got dirty , I will buy them new from BMW . 7. This is a Honda dealer but they did not do any work to prepare the car for sale , absolutely nothing - not even washing the car! The work for the final cleaning before delivery was done by a outside shop next door . So, basically they take advantage of current market not to do their job. I understand the low inventory( gives the dealers the upper and) but the cars for sale needs to be prepare correctly. 8. I have the name of the manager and the salesman. They were not ethical with me but I am ethical with them and I not going to name them here .Of course , if the management of the dealership will be concerned about this perfectly TRUE situation ,I have their names . I am ready to bet they do not read these opinions/ratings ! I noticed from reading other reviews , the DEALER answers only to 5 star review but NOT to the 1 star ! WHY ? Soon , the market will come to NORMAL and the customer will have AGAIN the power to make the right deal . Below I see the pictures of the sales force and managers . The salesman and manager I worked with are not posted . I think this a place with high turn over of employees. Maybe there is reason for this . The website is forcing me to enter the name of an employee or will refuse the survey . I have no choice and I will post the name of the manager ( it is OK the website keeps the name confidential from the public but I guess is visible to HONDA) so my ethics are intact . 9. After driving the car every day I have to admit the car runs very good for the 60000 miles on the odometer . Here I need to mention that I know cars and I always buy BRAND NEW cars but this was for my son who is a beginner and none of my other cars are appropriate for a new driver .See below 2018 BMW X3 M40i 2019 VW GOLF R - 300 HP and 6 speed manual 2021 BMW M550i 10.I admit, it was a long review but I think public has to know ( I admit I did not read any review of this dealer before walking in- lesson learned! ) On a positive note the Internet and CARFAX are helping customers making better decisions but still BUYER BEWARE - at this dealer I looked at another BMW 2015 ; the car had an accident in CANADA ( was a Canadian car and was traded in the US ) and CARFAX stated : accident - repair over 2000 CND and nothing else ; so we did not know anything else . Was a no go! Happy car shopping! More

Unprofessional and dishonest. They will use bait and switch. I have never experienced anything like this. Please, please do not trust this dealership, any of them, even the sales They will use bait and switch. I have never experienced anything like this. Please, please do not trust this dealership, any of them, even the sales managers. They are actually worse. I don’t ever write reviews but this time I had to. Stay far away from Honda of Cleveland Heights. More