Honda of Chantilly
Chantilly, VA
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The smoothest car buying process I have ever had. My sales rep Mikhail was phenomenal!!! He was very attentive to my needs and concerns and was able to get me into the car I wanted for the price I wante sales rep Mikhail was phenomenal!!! He was very attentive to my needs and concerns and was able to get me into the car I wanted for the price I wanted. Top notch service through and through! More
Amazing car buying experience. My sales guy was Mikhail Smith. Professional, courteous, detail oriented, to the point. Made my car buying experience wonderful and easy. Smith. Professional, courteous, detail oriented, to the point. Made my car buying experience wonderful and easy. More
A very pleasant car buying experience. David Yi was just amazing! He was very prompt, courteous and unambiguous in his emails, and his in-person customer service was exceptional. We were able to get a car o amazing! He was very prompt, courteous and unambiguous in his emails, and his in-person customer service was exceptional. We were able to get a car of our choice at a good price and David made sure that our experience with the dealership was pleasant, stress-free and quick. He exceeded our expectations all around. Our finance manager Mustafa was exceptional as well - even though it was past closing time, Mustafa was very patient and took time to explain everything about the financing and we never felt rushed. He was very patient, and answered all our questions. If I'm ever in the market for another Honda, Honda of Chantilly would be my first choice. More
This was my first visit to any Honda dealership. The space was Beautiful, clean, and the music was great. The staff was very helpful. Muhammad was terrific, very helpful and understanding, patient and n space was Beautiful, clean, and the music was great. The staff was very helpful. Muhammad was terrific, very helpful and understanding, patient and not pushy. He had the car I wanted to look at ready to go as soon as I got there! Every question I asked he had an answer for, he was very knowledgeable, which was incredibly helpful in making a very big purchase. I would recommend him to anyone looking for a vehicle, you are in very good hands. Not to mention he was available for my questions when I left the dealership and made sure that I was comfortable in the vehicle even after I purchased it. The world has changed, and customer service is somewhat of a rare find these days. But they have plenty of it here, and Muhammad is the guy to look for! More
Coming to this dealership to help my father in law purchase his dream car was the absolute best desicion ever. Muhammad made the process so seamless and was genuinely having our best interest in mind. purchase his dream car was the absolute best desicion ever. Muhammad made the process so seamless and was genuinely having our best interest in mind. He takes professionalism to a whole new level that is rarely seen. My father in law is so happy with his "dream car" that he posted it all over social media. You want an exceptional.....come here and ask for Muhammad Kahn....you won't be disappointed. More
I just bought a new Honda at Honda of Chantilly. I had a great experience. I worked with Muhammad Khan, who was terrific. He had a low-key disposition and listened to me. As such, we were able to get the great experience. I worked with Muhammad Khan, who was terrific. He had a low-key disposition and listened to me. As such, we were able to get the purchase done without wasting a lot of time. In addition, the "finance" guy, Mustafa, was great too. He was very personable, efficient and helped make the whole experience very easy. More
I went there to do the regular oil change and tire rotation. Thomas provided friendly, detailed and professional service. and the young lady cashier is nice and friendly, too. I’m very impressed by th rotation. Thomas provided friendly, detailed and professional service. and the young lady cashier is nice and friendly, too. I’m very impressed by the outstanding service Honda Chantilly provided to the customers. Honda Chantilly, you are fabulous!! More
Just moved here. Took my daughters car in for check engine light. Told it could be fix but once fixed sometimes it comes back on with another code issue. Yesterday I was told my total was $800+ however engine light. Told it could be fix but once fixed sometimes it comes back on with another code issue. Yesterday I was told my total was $800+ however could be a possibly $600 more if the light comes back on with second issue. So I was anticipating that. Nope, double that!!..I just got a call, it would be an additional $1200+. Really? Don’t trust them! They have lost my business!!! More
Typical dealer nonsense. This is merely my experience. Attempted to negotiate the cash purchase of a 2011 Infiniti G37 convertible. I found the listing last Sunday on the dealer website for a price of Attempted to negotiate the cash purchase of a 2011 Infiniti G37 convertible. I found the listing last Sunday on the dealer website for a price of $11049 and sent an inquiry. A sales manager called me right back. He explained that the vehicle had not been through the shop, price might go higher on the website but he would honor the $11049. He said in a couple of days a salesperson would send photos and call to discuss payment. I was traveling Monday but sent this email, “ When will you have photos of the vehicle? If it looks good and no mechanical issues found I can wire the money tomorrow.” Salesperson replied, “ We just traded that car in Saturday. I will make sure you are the only person that will get to look at it. I am checking with my used car manager now to see when it is going to be ready so I can take pictures for you and send them to you directly.” Nothing happened Tuesday other the price moving to $15405. Yesterday I called the dealership and was connected to the salesperson. He explained it was his day off but would get an update and call me back. Nothing. Later in the afternoon I left a voicemail for the used car manager and asked for a callback. Nothing. This morning I called and got a salesperson. I requested a sales manager call me back. A manager called within ten minutes. I explained the situation. He informed me there is a disclaimer on the website that prices can change without notice. I agreed the price was low but would they meet in the middle at $13500 cash. He was going to a training but would review it with the used car manager. I made one request that regardless of the decision to give me a courtesy call to let me know. He promised to do so by 1pm. Nothing. More