Honda of Chantilly

Racist, Arrogant service department I went in to fix the nail in the tire for my new Civic (bought it from a different dealership 6 mths ago). the horrible experience started with the fr I went in to fix the nail in the tire for my new Civic (bought it from a different dealership 6 mths ago). the horrible experience started with the front desk lady. they just find reasons for not to do the job. I referred to the the exact words written in the warranty contract and asked for explanation of why they don't do the job under warranty, and now, and skinny guy shows up and starts argument and when they are cornered and couldn't find a proper reason to give he just raised the voice and tried to dominate as if he is ready to hit me. unfortunately I didnt get their names but, these sorry a*ses just lost my ~35Grand business as I am in talks with the sales department about the new Odyssey. More

Best experience I came to Honda of chantilly and met with Ledys who help my wife purchase her 3rd Honda we dealt with Smiley in Finance who took the time to go over a I came to Honda of chantilly and met with Ledys who help my wife purchase her 3rd Honda we dealt with Smiley in Finance who took the time to go over all our options ,we recommend Honda of Chantilly for their professionalism , amazing facility and their very friendly staff More

Great Service Department! Last month I brought my wife’s Honda Accord to Pohanka Honda in Chantilly. The prices were exceptionally fair and I was pleasantly surprised to see a Last month I brought my wife’s Honda Accord to Pohanka Honda in Chantilly. The prices were exceptionally fair and I was pleasantly surprised to see a familiar face, as Jason McCullough, the former Service Manager of Pohanka Acura, is now the Service Manager of Pohanka Honda of Chantilly. He did a fine job ensuring the service staff took care of my vehicle and gave the same wonderful service that he did before. I highly recommend bringing your vehicle in to Pohanka Honda of Chantilly, as Jason will ensure his great service staff will give you a fair price and will do an outstanding job! More

Used Honda Sales Experience My overall experience at this dealership was great. I have been an Acura owner for the past 6 and 1/2 years. It was hard for me to let my baby go. I t My overall experience at this dealership was great. I have been an Acura owner for the past 6 and 1/2 years. It was hard for me to let my baby go. I traded my vehicle in for a 2012 Honda Crosstour. I love the vehicle and I didn't feel pressured about anything during the whole process. I would recommend this dealership to anyone looking to buy a new or used. Dan in finance department was hiliarious. He keep me laughing and making me feel so welcomed. I enjoyed my buying process. Great Job Guys!!!!!! More

New 2014 Honda CRV Purchase I purchased a new 2014 Honda CRV in May and it was an enjoyable experience. My salesperson, Hilai Shefa, was knowledgeable, attentive and very person I purchased a new 2014 Honda CRV in May and it was an enjoyable experience. My salesperson, Hilai Shefa, was knowledgeable, attentive and very personable. The whole staff at the dealership was very helpful and relaxing to work with. I would highly recommend Chantilly Honda and would return to buy another vehicle in the future. R. Romano More

The worst experience I ever had with a dealership in my life When I first visited this dealer I was well treated and I wrote a positive review for my experience, I leased a Honda Accord and traded in my car, aft When I first visited this dealer I was well treated and I wrote a positive review for my experience, I leased a Honda Accord and traded in my car, after 3 days from leasing the new car, they called me and told me that the finance department wanted to speak with me, I went there today 05/27/14 and I was told that either I get a cosigner to keep my payments the same or my payments will go up and that I am not qualified for this lease deal, What!!! How can this happen? After I signed all the paper work and traded my car and took the new car and left now the deal changed, unbelievable, the guy told me that the guy who processed my papers was his mistake, mistake!! So I told them I need my car back and I don't want the new car, I was shocked when they didn't do anything to try to fix their mistake, they instead showed a very rude attitude they never apologize for it, I went with the guy to exchange the vehicles, he left me in the rain for 15 min when I went back to check him, he was at his desk dealing with new customer and leaving me in the rain, they kept wasting time and no one wanted to put my plate back to my old car so I put them myself and left, everyone showed uncare and unrespect I never faced it from any place before, me, my friends and family will never deal with this dealer ever . The worst customer service I ever faced in my life Thank you Honda for the worest experience I ever had. More

Thank You Stephanie & Hilai! I loved working with Stephanie and Hilai. They are two awesome women who patiently helped me find the exact car I wanted to purchase. As a bonus, the I loved working with Stephanie and Hilai. They are two awesome women who patiently helped me find the exact car I wanted to purchase. As a bonus, the new Honda of Chantilly is a beautiful facility! More

Wow! Quality Dealership It's hard to find a new car dealership where you don't feel like you're getting the "sell". Chantilly-Honda is one of those places where you're a gue It's hard to find a new car dealership where you don't feel like you're getting the "sell". Chantilly-Honda is one of those places where you're a guest not a customer. The waiting area is not your standard style and provides many more amenities than your average dealership. We were in there to buy a CRV, as we're adding to our growing family and needed something more practical and with more room. Hilai Shefa, our sales associate, was awesome. Courtesy, helpful and got us in and out in a reasonable time. More

Wonderful! My husband and I had an awesome time at Honda of Chantilly. It was a pleasure to work with Ledys for the second time. She welcomed us in a professiona My husband and I had an awesome time at Honda of Chantilly. It was a pleasure to work with Ledys for the second time. She welcomed us in a professional manner and treated with the utmost quality and care. Wonderful and great customer service! Thank you so much! I would definitely recommend Honda of Chantilly for a great car and outstanding service. Ada Deocampo :) More

Great ! Totally blown away by the great customer service....Pulled into service my 2012 Honda and was welcomed by Chris as soon as I pulled in. Chris explain Totally blown away by the great customer service....Pulled into service my 2012 Honda and was welcomed by Chris as soon as I pulled in. Chris explained what services were due for my mileage and what the services entailed. I was taken to the brand new customer waiting lounge where I enjoyed a fresh brewed cup of "Starbucks" coffee. The lounge was spotless and very comfortable. Watched a little TV on one of the two big screen TV's and read the paper. Before I knew it Chris let me know my car was ready, I paid and was off to enjoy the rest of my day.... I don't know what magic the mechanic did but my car drove off like it was brand new, just like it drove off when I purchased it new. Thank you so much for the excellent service. Nancy M More