Honda of Chantilly

Five star dealership I was looking for a vehicle for my 17 year old son and safety was at top of my needs list. I had already looked at the Ford Fusion online and he assur I was looking for a vehicle for my 17 year old son and safety was at top of my needs list. I had already looked at the Ford Fusion online and he assured me that was a great car for what I needed. We took it for a test drive and I was sold. Never felt pressured to buy anything. After going through the purchase process he made sure my vehicle was delivered to my house the same night. What a great team! More

Beware of cheaters!!!!! Worst experience ever. When I bought the new car, I didn't realize they were making me sign GAP insurance for $6000. Luckily I noticed it and I asked Worst experience ever. When I bought the new car, I didn't realize they were making me sign GAP insurance for $6000. Luckily I noticed it and I asked to remove it(Ledys Verdooren) was the partner in crime who was helping us. After everything was done, went home and while I was making copies of the document, I realized that he had sneaked in a form for GAP insurance for $800. I went back immediately next day and he gave form for cancellation. Fast forward 3 months..... guess what, insurance company never received the cancellation notice. I ma working with insurance company directly now. If you buy something from here ever, make sure you look through all the documents. Use some website to calculate your monthly payment and if its different, immediately check all docs for extra charges. More

Great experience, would recommend! To keep this short and to the point, Justin is great at his job and makes you feel comfortable with your decision. I purchased a 2015 Honda Accord Spo To keep this short and to the point, Justin is great at his job and makes you feel comfortable with your decision. I purchased a 2015 Honda Accord Sport (with leather & heated seats) and although making this type of purchase can seem daunting, Justin made sure I was comfortable throughout the entire process. I would highly recommend working with Justin if you plan to purchase a vehicle in the Northern Virginia area. More

Thoroughly professional and low-pressure. Like most Americans, I’m wary of car salesmen, but I had a surprisingly positive experience last Friday buying a new 2015 CR-V from Honda of Chantilly Like most Americans, I’m wary of car salesmen, but I had a surprisingly positive experience last Friday buying a new 2015 CR-V from Honda of Chantilly. First off, this dealer has no problem with customers like me, who compare prices on a specific car not by visiting each individual dealership, but by comparing solicited bids strictly on the Internet. I believe this is the car-buying wave of the future, and Honda of Chantilly appears to be on the leading edge of this movement. I compared 10 Northern Virginia Honda dealership prices online, and Chantilly Honda tied with another one for lowest price. The other lowest price dealership refused to email me a purchase order prior to visiting them, but Chantilly had no problem doing this, so I paid my first personal visit to the latter – and boy, was I glad I did. The three gentlemen I dealt with at Chantilly, Justin Sproles and Nicholas Eger, both Sales and Leasing Consultants, and Rob Fraker, Finance Manager, were a joy to work with. They were thoroughly professional, pleasant, competent and refreshingly low-pressure – I never felt like they were trying to pull a “bait and switch” on me, or that I was being rushed through the process. In fact, I was having such a good time jawing with Mr. Eger -- an economics graduate of George Mason University – about issues unrelated to cars, that I was afraid I was taking him away from his sales duties. These gentlemen never tried to veer away from the price they promised me online (over $2300 below the top price offered by one of the ten dealers mentioned above), and I left Honda of Chantilly a happy camper. I highly recommend this dealership! More

THE BEST EXPERIENCE EVER!!!!!!!!! I cannot begin to explain how wonderful this entire experience was. This was my second purchase with Ledys and I will forever be a customer of hers. S I cannot begin to explain how wonderful this entire experience was. This was my second purchase with Ledys and I will forever be a customer of hers. She has a warm and welcoming persona, which is why I drove 4 hours to complete my new purchase with her. She listened to my needs/wants and fulfilled every single one of them. She explained in detail my new vehicle and did not hesitate to request assistance from her colleagues when I asked about maintenance care, etc. In a world focused on customer service, she sets the bar for exceptional service. We loved working with her and Honda of Chantilly. More

Made Trade In Painless I had to trade in my 2009 Honda Pilot and was looking at the 2015 Honda CRV. While I was initially considering my previous Honda dealer using USAA's I had to trade in my 2009 Honda Pilot and was looking at the 2015 Honda CRV. While I was initially considering my previous Honda dealer using USAA's True Car process, Justin gave me a call and with his attitude convinced me to give Honda of Chantilly a try. It turned out to be a great decision. Not only did I get a good deal on my trade in, Justin actually made the whole experience fun and painless which you don't usually hear when buying a new car. Looking forward to working with Justin (and Honda of Chantilly) when my wife decides to buy an another Honda in the future. More

Excellent experience - 2015 Honda Accord Hybrid We recently purchased a Honda Accord Hybrid from them. Overall a positive experience. We were using the Costco Auto Program. After I submitted my info We recently purchased a Honda Accord Hybrid from them. Overall a positive experience. We were using the Costco Auto Program. After I submitted my information Justin Sproles contacted us and arranged us for to come in for a test drive. Justin was very courteous, witty and knowledgable about the products he is representing. A large part of the experience is driven by how the salesman interacts with you and guides you through the process. Having been treated indifferently at a different dealership, I was pleasantly surprised by Justin's professionalism and efforts to win our business. More

Superb Customer Service WOW! Words cannot describe our experience here. The facility, location, staff, and overall professionalism are absolutely outstanding and I honestly w WOW! Words cannot describe our experience here. The facility, location, staff, and overall professionalism are absolutely outstanding and I honestly was so happy with my experience that I tell every single person about it. Our dealer was amazing and honestly cared about what we wanted. She is open and honest about the process and will literally hold your hand thru it all. Ledys you're a rockstar! More

Good and painless experience. As a first time car buyer, I have been shopping and researching for a long time. Justin was able to narrow down to the exact car that I had been looki As a first time car buyer, I have been shopping and researching for a long time. Justin was able to narrow down to the exact car that I had been looking for. I got a fair price and had a great experience. More

Professional and knowledgable Excellent dealership and Justin explained the car -- he knew it inside an out and how it compared to others -- and really loves Hondas. He was almost Excellent dealership and Justin explained the car -- he knew it inside an out and how it compared to others -- and really loves Hondas. He was almost cocksure in his value proposition, which was ok. He's honest. 4 stars even though I didn't buy a car from them only because we couldn't settle on a price (we were pretty close so if you aren't too picky give them a shot). Everyone was honest and professional, and they sure tried to make a sale without being pushy. Have to respect that. More