Honda of Chantilly

Bunch of uncooperative people. I am very disappointed with these people. If you call them, they answer, but then they say they will call you back and never do.” I am very disappointed with these people. If you call them, they answer, but then they say they will call you back and never do.” More

Worked with George to buy a new car and to trade in my old car. It was a very smooth process and he was very easy to work with. He was not pushy, very flexible, and showed great customer service both befo old car. It was a very smooth process and he was very easy to work with. He was not pushy, very flexible, and showed great customer service both before and after the sale. More

The management at Honda Chantilly has been extremely disappointing, particularly Shatabh and Borna, who exhibited unprofessional behavior. When I traded in my old car, they gave me temporary plates, but disappointing, particularly Shatabh and Borna, who exhibited unprofessional behavior. When I traded in my old car, they gave me temporary plates, but misplaced the license plates I had transferred. Now they’re telling me the plates are unavailable, forcing me to go to the DMV, which cost me both time and money. This has been the most frustrating and unsatisfactory service experience ever. More

TL;DR: THEY STOLE THE CAR I SOLD THEM! !!! I sold my old car to this dealership on September 23 and gave them the title that same day. The paperwork I signed said I would get my check wi !!! I sold my old car to this dealership on September 23 and gave them the title that same day. The paperwork I signed said I would get my check within 48-72 hours, but it has now been 15 business days, and I still haven’t received it. I called multiple times over the past two weeks to ask about the check, but I’ve had a hard time getting any clear answers. Several employees said they would call me back, but they never did. When I called again today, I was told that the sales team hasn’t even sent my paperwork to accounting yet, and I’d need to wait another week. By that time, it will have been 20 business days, which is way longer than the promised 72 hours. Now when the phone rings to the sales department, it is unanswered, and I am instead redirected to service every time, so it's obvious that they are avoiding me. What makes it worse is that the dealership already has my old car listed for sale on their website, but I’m still waiting to get paid. I understand things can get busy, but this is not the level of service I expected from such a big, well-known dealership. If they had just communicated better and followed through on their promises, this experience could have been a lot smoother. I really hope they fix their process because this situation has caused me a lot of stress. If you’re thinking about selling your car here, be careful!!! . I’m still waiting for my check, but if I don’t get it soon, I’ll have to escalate this to corporate, spread this to all of my social media followers, and lawyer up. More

George was an excellent sales representative! Smooth purchase process, easy paperwork. Highly recommend working with him! Smooth purchase process, easy paperwork. Highly recommend working with him! More

My experience was top notch from the very beginning to the very end. George was responsive, patient and very easy to work with. Financing was very non stressful as well. It was a great experience. I would the very end. George was responsive, patient and very easy to work with. Financing was very non stressful as well. It was a great experience. I would undoubtedly purchase a vehicle from this dealership again. More

George was knowledgeable, friendly, and made buying our CR-V hybrid a seamless and enjoyable experience! CR-V hybrid a seamless and enjoyable experience! More

I bought my first car at this dealership with George as my salesman. He was very kind and patient as it was my first car and answered all the questions that my mother and I had. He’s very attentive to deta my salesman. He was very kind and patient as it was my first car and answered all the questions that my mother and I had. He’s very attentive to detail, and even after purchasing the car he continues to be a great help with any further questions we may have. More

I got a new Honda even though all I went in for was an oil change! George helped me thru the process with no pressure, he was easy to talk to and answered all my questions. It was nice working with Georg oil change! George helped me thru the process with no pressure, he was easy to talk to and answered all my questions. It was nice working with George. He is a great salesman. I’m loving my new Honda! More