Honda of Bellingham

Found the vehicle we needed for our purposes. Morocco was a pleasant person to work with and was knowledgeable regarding the issue of flat towing a vehicle behind our RV. He was very thorough in Morocco was a pleasant person to work with and was knowledgeable regarding the issue of flat towing a vehicle behind our RV. He was very thorough in going over the features of the 2014 Honda CR-V that we bought. More

Great experience! I have less than stellar credit and was in desperate need of a reliable vehicle. After browsing their website I was contacted by Morocco who was frien I have less than stellar credit and was in desperate need of a reliable vehicle. After browsing their website I was contacted by Morocco who was friendly and helpful from start to finish. Morocco took into consideration my needs and budget and found me a fantastic Jeep that was affordable and had low miles. I was not expecting to be considered for such a new, beautiful SUV based on past experiences with less reputable dealerships. It was late and banks were not responding so I returned the next afternoon after we finally received an offer. Morocco was so patient and courteous and made my dreams come true! I also dealt with Steve, who was also very friendly and helpful. Steve was also encouraging about getting my credit back on track and went over my options for the future. I'm very appreciative of all their hard work and dedication to their customers! I will be a lifelong customer for sure! More

Service appt. Ryan in service was super friendly and quick. I think I was at the counter for only a minute or two upon drop add and pickup!! Ryan in service was super friendly and quick. I think I was at the counter for only a minute or two upon drop add and pickup!! More

The day was worth it Great patient service from Rudy. We had a lot of questions, he answered each one with the patients of a saint. I love my CRV. Great patient service from Rudy. We had a lot of questions, he answered each one with the patients of a saint. I love my CRV. More

Honda CR-V Great friendly customer sales service by Stephanie and Morocco! Would recommend Bellingham's Northwest Honda to a friend. Going through the internet s Great friendly customer sales service by Stephanie and Morocco! Would recommend Bellingham's Northwest Honda to a friend. Going through the internet sales team was a nice experience. More

I had the best experience! Morocco made me feel comfortable the entire time and didn’t pressure me into doing anything. I would definitely refer people to Northwest Honda! I ha Morocco made me feel comfortable the entire time and didn’t pressure me into doing anything. I would definitely refer people to Northwest Honda! I had the best car buying experience! More

Possible Bait and Switch tactics - NW Honda and Sims Honda We have a large family and huge social network between Bellingham and Seattle WA, I have told this story to many friends and family, but I felt an obl We have a large family and huge social network between Bellingham and Seattle WA, I have told this story to many friends and family, but I felt an obligation to create an account specifically to share it here as well. We are extremely dissapoined in the managers at Sims honda in Burlington and Northwest Honda in Bellingham. This week, for the first time in my life, we were victims of what may have been bait and switch methods while looking for a car for my son at Sims Honda. We were quoted a reasonable price on a car we liked - we repeated the quote to a room full of salesmen (we were in the office area haggling the price for ten minutes with around 3-4 salesmen). After using both our bank's value tool (Nada) and their proprietary inhouse pricing software, a quote was confirmed orally "plus tax and license." We said we'd only pay that amount if we loved it after a test drive. Spirits were high and we went on the test drive. It should be noted the quote wasn't tossed out in quick conversation with a salesman, it was after ten minutes of negotiation in a room full of salesmen. The test drive went excellent! We fell in love with the car returned to the dealership, spent another 10 mintues discussing the car with my son, then decided to make the leap and purchase the car! At last! A reasonable car for almost the fair market price!! Nope. When we told the salesman we'd like to buy, he feined surprise that we were quoted that price ten minutes ago. We felt manipulated into wasting the time researching, meeting with our bank, negotiating and taking the test drive and my son was crushed since we'd already been looking for a car for so long. I explained that this felt like bait and switch, and even spoke to the managers of both locations (Andrew, Todd, Bobby, etc...) to stand behind their salesman's word. The final excuse was that "we were only saying that quote to see if you were a serious buyer." Manager Andrew at Sims said "he thought it was tacky" to quote low like that then raise the price, but in the next breath told us we were rude for insisting they stick to their oral quote. Their final "apology" was one of those "we're sorry you're upset" but they didn't take any responsibility for their employee's unethical practices. Their final offer after half-hearted "apology" was still $2000 over Fair Market Price after tax and licencing - because "they'd put so much into this car already." Very dissapointed and disheartened by my experience with them, and their collective inability to take resonsibility for their salesman "checking to see if we were serious buyers" with what may indeed be bait and switch selling tactics - is a serious concern. If they simply apologized and honored the originally quoted price, they could have sold so many cars with us through friends and family over the years! This short-sighted thinking just doesn't make sense to me!! We are still seeking contact with the owner Lance Sims in hopes they will stick to their word and honor their price. I know they can, but on that day, the hive mind took over and it was "us against them." very, very unfortunate experience. P.S. There's a reason it's illegal to use Bait and Switch advertising in WA state. Here's the law: RCW 19.230.340 - Prohibited practices. It is a violation of this chapter for any licensee, executive officer, responsible individual, or other person subject to this chapter in connection with the provision of money services to: (1) Directly or indirectly employ any scheme, device, or artifice to defraud or mislead any person, including but not limited to engaging in bait and switch advertising or sales practices; But as Sims Honda salesman Andrew Hovenden said to us that day when addressing our concerns "It's all in the nuance." More

Great Experience Morocco was an awesome salesman to work with. Very friendly, personable, and knowledgeable. He kept in contact with me the right amount. I do highly r Morocco was an awesome salesman to work with. Very friendly, personable, and knowledgeable. He kept in contact with me the right amount. I do highly recommend! More

Great Tru-Car buying experience Morocco is a bright, eager, helpful, no-pressure salesman. By using Tru-Car ahead of time, he knew exactly what we wanted and at what price, so he wa Morocco is a bright, eager, helpful, no-pressure salesman. By using Tru-Car ahead of time, he knew exactly what we wanted and at what price, so he was ready with a test drive. How refreshing. Stephanie backed him up whenever he wasn't immediately available to us. Neither tried to up-sell us; but rather complimented us on our choice. More

Easiest car buying experience! Easiest buying experience ever! Upgrading from a civic to a new CRV was painless and it was all thanks to Morocco and the entire team and Northwest Ho Easiest buying experience ever! Upgrading from a civic to a new CRV was painless and it was all thanks to Morocco and the entire team and Northwest Honda! More