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Aventura Honda - Service Center
North Miami Beach, FL
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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202 Reviews of Aventura Honda - Service Center
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March 24, 2015
Did not receive the services that they sold me When I purcahsed my new car in October, Edwin was fantastic and took great care of me. It was quick, painless, and affordable. However, the finance When I purcahsed my new car in October, Edwin was fantastic and took great care of me. It was quick, painless, and affordable. However, the finance team sold me on the maintenance package. They said it includes all maintenance and when you pick up your car it will be washed inside and out. It was not washed at all. When I asked why it was not washed the kind maintenance man, Sergio, seemed shocked at my question. He said "oh you have to request that and it takes an additional 90 minutes. Well, that is NOT what I was sold on. I was expecting a shiny "good as new" car at pick up. I am grateful for the maintenance package and the convenience of he oil change and tire rotation in such a clean and friendly environment, but if you sell me the idea that my car will be "shiny and as-good- as-new" then I expcet nothing less. If it is required to separately request the car wash, then that should be mentioned both at the time of purchasing the package, as well as, when I drop off the car to get the oil change. More
by Alysonmorgan06
Employees Worked With
Leo Hernandez, Edwin Ramerez, Segio Salas
Helpful September 19, 2014
amazing Ilike the service. Good job mr. Ortiz. Excellent service and quality he treat people with respect and handles everything in a professional manner. I' Ilike the service. Good job mr. Ortiz. Excellent service and quality he treat people with respect and handles everything in a professional manner. I'll continue to come back for that quality service. More
by thekingjaylu
Employees Worked With
Roberto Ortiz
September 04, 2014
Sergio Salas is a great guy for service center area. I was lucky enough to meet Sergio Salas who help me have the best customer service for my Honda Civic in the service center. He was so kind and patien I was lucky enough to meet Sergio Salas who help me have the best customer service for my Honda Civic in the service center. He was so kind and patient with me. More
by angie28
Employees Worked With
Sergio Salas
September 02, 2014
Unable to communicate and dishonest d]service. I own a 2010 Civi purchases from you. All service has been done by you, including new front brakes in August. The brakes started to fail again last we I own a 2010 Civi purchases from you. All service has been done by you, including new front brakes in August. The brakes started to fail again last week, and was told it needed new brakes again. This was done and I was charged a second time. There is a service warranty of 12 months/ 12K miles, and it has been 7 months and less that 12K miles. I have been calling an e-mailing the Honda company but no responses, no one will take the call. I started speaking with someone, and I heard him tell the person who called, "Transfer this to someone else, I don;t have time for this." Impossible to get through. I want the conditions of the warranty fulfilled. It is dishionest to give a warranty and fail to honor it, and it is discourteous to refuse to discuss it. I will start litigation if something doesn't start happening. In the meantime, BE WARNED. DO NOT DEAL WITH THESE PEOPLE. More
by naftaliarik
Employees Worked With
Roberto Ortiz
August 27, 2014
Excellent customer service Roberto always provides excellent, professional customer service. He has a high standard of quality and customer satisfaction. Roberto is great! I Roberto always provides excellent, professional customer service. He has a high standard of quality and customer satisfaction. Roberto is great! I am comfortable with service and office staff. More
by Natalie G
Employees Worked With
Roberto Ortiz , Roberto Ortiz
August 21, 2014
Highly Recommend My service adviser Roberto Ortiz has been Great to work with. I bring my car and my mother's car for service and always receive the best service from My service adviser Roberto Ortiz has been Great to work with. I bring my car and my mother's car for service and always receive the best service from Roberto. More
by mrguapobear
Employees Worked With
Roberto Ortiz
August 21, 2014
Maintenance Great Customer Service and tended to what I needed. Most important of all, provided me with options. Excellent service I would recommend this service Great Customer Service and tended to what I needed. Most important of all, provided me with options. Excellent service I would recommend this service to my friends. More
by Manny1229
Employees Worked With
Robert Ortiz, Roberto Ortiz
August 21, 2014
Service Advisor I must say my experience with Rocky Whitehall was Phenomenal! His customer service skills are Fantastic!!! He was informative and included me every st I must say my experience with Rocky Whitehall was Phenomenal! His customer service skills are Fantastic!!! He was informative and included me every step of the process. He advised me of what needs to be fixed and in the order of which it needs to be addressed. My car was serviced and I am 100% Satisfied! I recommend Aventura Honda and Rocky Whitehall. Satisfied Customer!! More
by ksanchez2
Employees Worked With
Rocky Whitehall, Rocky Whitehall
August 21, 2014
Hossein Rocky Whitehall customer service skills are Fantastic!!! He was informative. He advised me of what needs to be fixed and in the order of which it need Rocky Whitehall customer service skills are Fantastic!!! He was informative. He advised me of what needs to be fixed and in the order of which it needs to be addressed. My car was serviced and I am 100% Satisfied! I recommend Aventura Honda and Rocky Whitehall. More
by Hossein73
Employees Worked With
Rocky Whitehall
August 15, 2014
excellent service Mr.Robert Ortiz has an excellent saying, first by calling us (wife and I) by our first name and next by receiving us with a big smile and good mornin Mr.Robert Ortiz has an excellent saying, first by calling us (wife and I) by our first name and next by receiving us with a big smile and good morning/good afternoon which ever the time of day it may be. His very precise with his question in giving us the maximum service , We are happy to see him there when we take in our New 2013 and 2012 Hondas for a Service check. That is the reason we do business with Honda, All your employee are very nice also. But For us, Mr.Robert is number one.Thank you Mr. Robert AND thank you Honda for having such beautiful help. A truly satisfied Customer. More
by Albert Ybanez
Employees Worked With
Roberto Ortiz
