Honda of Ames - Service Center

The customer service in the Service Department is excellent! This service on my car was initiated because my car was parked in my garage, but would not start. Through an online search, I thought it excellent! This service on my car was initiated because my car was parked in my garage, but would not start. Through an online search, I thought it was the battery, but when a friend tried to give me a jump, it still wouldn't start. I called Honda and left a message. I received a return call the following morning with suggestions on getting my vehicle to the service department. I brought it in, they phoned to let me know the results of the inspection. I gave my permission to proceed and I was back in my car by the end of the day! It was a breeze! Very friendly and very helpful service staff! More

The moment I pulled up to the service entrance, I was greeted right away. They were efficient in getting my car in and out. Good job! greeted right away. They were efficient in getting my car in and out. Good job! More

The Service Rep. was very responsive in keeping me updated on service required and associated costs (90,000 mile service on 2004 Element). Also, the dealership did a good job overall with social dist updated on service required and associated costs (90,000 mile service on 2004 Element). Also, the dealership did a good job overall with social distancing for customers / staffs, but disappointed people were allowed to enter waiting area mask-less. More

I was able to get a convenient appointment time, the staff was friendly and efficient, and they explained the services that were performed in full staff was friendly and efficient, and they explained the services that were performed in full More

look like they forgot my order😂 actually it just a small thing but still took a long time to get it back, still I appreciated they take care it. thing but still took a long time to get it back, still I appreciated they take care it. More

Very friendly, helpful, efficient, and competent. Does what they say they would do - and within the price quote. I appreciate the time they spend with each person. Mel even solves problems by email! what they say they would do - and within the price quote. I appreciate the time they spend with each person. Mel even solves problems by email! More

Always enjoy the visit. nice people, clean waiting area or I can wonder outside look at new cars. I have enjoyed owning my Honda. Thanks or I can wonder outside look at new cars. I have enjoyed owning my Honda. Thanks More

Excellent service, friendly staff. I have also bought 4 Honda Civics at this dealership over the years and happy with all 4 cars I have bought. Honda Civics at this dealership over the years and happy with all 4 cars I have bought. More

I am a returning customer because I know I can trust their work on my car. Getting an appointment has never been and issue. They are very accommodating. their work on my car. Getting an appointment has never been and issue. They are very accommodating. More

It was good but I don't like the price of parts. I don't like the labor charge either. They should come down some so I can get better service. like the labor charge either. They should come down some so I can get better service. More