Honda of Ames - Service Center

As a 67 year old with health issues I was concerned with waiting inside the dealership the 2 hours it took to service my car. It as way too cold and raining/snowing to stay outside. At my request they brou waiting inside the dealership the 2 hours it took to service my car. It as way too cold and raining/snowing to stay outside. At my request they brought a car up for me to wait in. I told them i didn’t need it running but they left it running with the flashers on so I’d know which car it was. They left the heat and even heated seat on. They told me they completely understood my concerns. I felt VERY valued as a customer Also - . It was 2018 Honda CRV which is a newer model than my current CRV. I had lots of time to check out the interior and found several improvements. Good info for when I start shopping soon for a replacement for my current CRV. More

Vehicle owners are kept informed of progress of work on vehicle. Comfortable watiing room accommodations. I do wish vehicles could be washed after servicing; would be a nice feature - or - at least clean vehicle. Comfortable watiing room accommodations. I do wish vehicles could be washed after servicing; would be a nice feature - or - at least clean really well the front windshield. More

Quick service. Called to get oil change refund due to my life time oil change contract.. used mail coupon for discount. Mel helpful with refund. life time oil change contract.. used mail coupon for discount. Mel helpful with refund. More

The work done was fine, I had to return 3 times for it to be complete and as a leaser was not happy about that mileage having to be used as I don't live in Ames. Was told gas would be put in my car for the be complete and as a leaser was not happy about that mileage having to be used as I don't live in Ames. Was told gas would be put in my car for the inconvenience and that did not happen. More

Great service. Mel is very nice and knowledgeable! We just moved here in Ames and I’m glad we found a place to take my vehicle for routine maintenance just moved here in Ames and I’m glad we found a place to take my vehicle for routine maintenance More

A Safety Recall was done at the time it was scheduled and completed in the time amount that I had been informed it would take. All employees were prompt, friendly, masked, and professional. I received excell completed in the time amount that I had been informed it would take. All employees were prompt, friendly, masked, and professional. I received excellent service at Honda of Ames on 10-14-20. More

The service performed in an efficient and timely manner. The staff was friendly and helpful in answers to the questions that I had. Good work. The staff was friendly and helpful in answers to the questions that I had. Good work. More

No I will not say anything because you want a 25 word minimum. So I am just filling up the space to satisfy your requirement minimum. So I am just filling up the space to satisfy your requirement More

We had an unexpected brake repair needed on our Honda Pilot two days before leaving on a cross country move. I took the car in, Bill diagnosed the problem, got a mechanic right on it and had it fixed th Pilot two days before leaving on a cross country move. I took the car in, Bill diagnosed the problem, got a mechanic right on it and had it fixed the same morning. Because of the short notice I fully expected to wait at least day or two for them to get to it if at all. Hats off to Bill and his team! More

I love being able to pull inside and say my info and then go to a nice spacious waiting area in this time of covid. I can watch tv or be able to read. My appointment was finished 20 minutes earlier than qu go to a nice spacious waiting area in this time of covid. I can watch tv or be able to read. My appointment was finished 20 minutes earlier than quoted. I was able to safely pay with all the covid protections . Thank you very much. More