Honda of Ames - Service Center

With this covid every where, signs on your door put on face mask, I as well as other customers followed the rules. I was upset waiting and seeing office lady's walking around no mask on, also some guys fr face mask, I as well as other customers followed the rules. I was upset waiting and seeing office lady's walking around no mask on, also some guys from the service door coming also no mask on. This low rating 2 stars has nothing to do with service preformed on my pilot ,but everything to do with your people not following the mask mandate. Also waiting i did not see anyone cleaning the counters or chairs as customers were leaving. You need to take this covid serious and make changes cleaning more and make employees wear a mask when around customers Gaylord Pagel Ankeny Iowa Joshua smith did not know if they wiped my car down when they finished. I wished i had dealt with Melvin Gawley he is always 110% on the service More

We were told the recalls would take 1.5 hours to complete when we made the appointment. The work took over 2.5 hours to finish. We had to push back other appointments we had for the day. It would have been n when we made the appointment. The work took over 2.5 hours to finish. We had to push back other appointments we had for the day. It would have been nice to have accurate information when the appointment was made so that we could plan our day better. More

The parts dept. didn't have one thing that was needed to complete all of the work. So, I need to return . Otherwise, I would have given 5 stars. complete all of the work. So, I need to return . Otherwise, I would have given 5 stars. More

The service manager knows his customers and really cares about our needs. Honda has a quality car my Honda Civic is the best car for quality and reliability that I have ever owned. about our needs. Honda has a quality car my Honda Civic is the best car for quality and reliability that I have ever owned. More

Easy, on-time, flexible, and within quote. I am not sure why keys are so expensive but they solved the problem. Overall a good experience. Jeff was helpful. why keys are so expensive but they solved the problem. Overall a good experience. Jeff was helpful. More

Very helpful in getting the problem fixed and timing of the situation was quick and painless. I would recommend you guys to other people in the future. the situation was quick and painless. I would recommend you guys to other people in the future. More

I got my first oil change for a new Honda Accord and it went quickly and smoothly. I was also pleasantly surprised that the first oil change was free :-) went quickly and smoothly. I was also pleasantly surprised that the first oil change was free :-) More

My oil change and tire rotation was quick but as I was driving home I realized my hood was not fully latched as it was bouncing in the wind. Had to pull over on Hwy 30 and secure it. Not a huge deal but c driving home I realized my hood was not fully latched as it was bouncing in the wind. Had to pull over on Hwy 30 and secure it. Not a huge deal but could have been bad had it come open. More

Great service is always provided at the Honda of Ames service department. I drive quite a ways to get my car serviced at Honda of Ames because I trust them and know that will provide excellent service. service department. I drive quite a ways to get my car serviced at Honda of Ames because I trust them and know that will provide excellent service. More

very helpful and explained everything that was being done and asked about wipers and said were bad when purchase auto and worked with us to fix issue and to schedule next appointment and feel everything was and asked about wipers and said were bad when purchase auto and worked with us to fix issue and to schedule next appointment and feel everything was checked during service More