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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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September 11, 2021

Service is decent but the price of an oul change went from a reasonable $40 to nearly $65 … won’t be coming back for that More

by Ridgeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2021

The whole crew at Honda of Ames are top notch! I couldn’t ask for more… they put you and your vehicle first. Thanks guys! More

by JFKOHRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2021

They have the best service department of any car dealership I have ever gone to. I am 76 so I have dealt with other service departments. Mel is the best as he knows what he is doing and has excellen More

by JOHN Hilleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2021

Very curtious and respectable staff every time I come in. Me and wife bought our 2019 honda Odyssey from honda of ames and the service team has been nothing short of excellent every time we have our van serv More

by BUGZBUNNY11491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Honda of Ames responded

Thank you So Much for taking the time to respond. We Appreciate you . Thanks, Mike Gougherty General Manager

September 06, 2021

Even after moving from Iowa, we choose to get our car serviced here when we travel back. They are flexible with scheduling, and provide great customer service. More

by MKMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Honda of Ames responded

What a great compliment ! Thank you for being a loyal customer . Sincerely, Mike Gougherty General Manager

September 04, 2021

Usually I’m quite pleased with this dealership, but not this service visit. If I request for something to be done for my vehicle, then they should do it. When I made my appointment, I requested an oil ch More

by TPORTER271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Ballard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Honda of Ames responded

Thank you for responding. We truly value repeat customer like yourself. and I would welcome the opportunity to discuss this situation. My direct line is 515-817-0815 I promise you that your input is taken seriously. Mike Gougherty General Manager

September 03, 2021

I have always had great customer service at this honda. Mel is fantastic, along with all others i come in contact with. You should be proud of this dealership. More

by SPFLUG99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember the names
Sep 17, 2021 -

Honda of Ames responded

Thank You for such kind words . We appreciate you. Sincerely, Mike Gougherty General Manager

September 02, 2021

Technicians and service advisors both have a good understanding that my car is, well, cursed and they have taken great care of my car despite the fact that it has so many bizzare issues. I have taken More

by cursedhonda19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

All personnel were very friendly and accommodating. I was told that my service would take about an hour, and that was right on the dot! More

by Jeanne Duffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

I always received excellent customer service. The employees there are very knowledgeable and willing to help. They always have a positive attitude and I never had a bad experience there. More

by Soth phathaem
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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