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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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September 22, 2021

When I called to make an appointment for an oil change I was able to get in the next day. Great service by all More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

Had oil change and tire rotation, talked through not rotating tires due to tread wear and saved me money by being honest More

by NEILSJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.Edgar Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

Scheduling can sometimes be a problem but I take some of the blame also. I prefer Saturday and usual call after4:30 to check on availability of dates and times. This past visit my indicator for next visit d More

by RINGENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know names
September 20, 2021

Mel has always been amazing. Service is always top notch. Parts department is very knowledgeable. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2021

I appreciate dealing with Honda. I have run across a lot of dealerships that talk toy husband and not me. Honda recognizes me. John was very helpful. More

by cindyluwho20041957@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't see the small pictures. John did help me . I don't know who the person that worked on my cat, but it works.
Sep 17, 2021 -

Honda of Ames responded

Thank you for taking the time to respond. We sincerely appreciate your business ! Thanks, Mike Gougherty General Manager

September 15, 2021

Service was prompt. Manager was very helpful, kind and friendly. I would recommend this service center. More

by Hello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Believe I worked with only the service manager agee.
Sep 17, 2021 -

Honda of Ames responded

Thank you for responding. We appreciate your business Thanks, Mike Gougherty General Manager

September 14, 2021

The Honda team discovered the issue and resolved it quickly. A battery needed replacement. Thank you. More

by SVENBAUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Honda of Ames responded

Thank you for responding ! We appreciate your business Mike Gougherty General Manager

September 14, 2021

The service is always top notch. The employees are courteous, quick, informative, thorough, and eager to help. More

by Matt Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2021

The service center staff is always thorough, professional and honest. My car is always ready in timely manner: More

by MJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Honda of Ames responded

Thank you ! We appreciate your Business Thanks , Mike Gougherty General Manager

September 13, 2021

My transmission was replaced and I was very happy with the customer service provided by Mel Gawley and Jonathan Ballard. They restored my faith and loyalty in Honda. More

by SROBERTS51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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