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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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October 27, 2021

Easy to get an appointment, they were on time and answered all of my questions. More

by d.sandquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Honda of Ames responded

Thank you for choosing Honda of Ames! We appreciate you taking the time to share your feedback. We're glad we were able to help, and we hope to see you again!

October 26, 2021

Promised on time services lived up to. Professionalism at its best. Economically priced services delivered. More

by MATT@GRETEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Honda of Ames responded

Matt, Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

October 22, 2021

Was there for service on Honda CR-V and Murano. Bought tires and brakes. Great service. Pleasant service person. Always go where you know you’ll get it done r right. More

by Granny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 21, 2021

I am happy with how the staff treated me. Though there were issues getting the parts needed, they completed the work at my earliest convenience. More

by MNMASTELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Ames. Please don't hesitate to reach out if you need anything else.

October 21, 2021

Service was prompt and courteous. The service findings were clearly explained. I was very satisfied. More

by BHAUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

October 21, 2021

Eric was very helpful. They did a thorough job, and I will go back again. More

by sarahstory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Honda of Ames responded

Thank you for your review and kind words for Eric and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

October 20, 2021

They are prompt, efficient and always willing to listen to and respond to any questions/issues you have. More

by JANLARSON22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Honda of Ames responded

Thank you so much for your kind words, Jan, for taking the time to leave us this wonderful feedback!

October 20, 2021

This experience was frustrating at best. The problem was the exact thing I had “fixed” previously. They tried to quote me a repair option when I was bringing this back from for the exact same thing that the More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Honda of Ames responded

Providing a positive experience is our top priority, Brian, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 18, 2021

John the service writer took very good care of me and it was Internet out within 30 minutes they did a great job More

by CLARENCEZINGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

I really appreciate the service centers willingness to work with us from a distance. We were 90 miles away and they were generous to be willing to diagnose the problem and then complete the work. Thank More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric in service at the desk who I paid.
Oct 18, 2021 -

Jessie responded

Response above

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