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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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December 10, 2021

Good attention and a very fast service besides that the personal nice people and they know what are they doing More

by Mr.atorres
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

December 08, 2021

They were very acomadating.. and the service department staff are very friendly! We will now use the Ames dealership for our services and purchase of cars! More

by Mary Hass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us, Mary. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 02, 2021

Very courteous and knowledgeable. Figured out what was wrong. On time with appointment and asked if I wanted part ordered so they could fix the problem. More

by Venz42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that Jeff had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Ames. Please don't hesitate to reach out if you need anything else.

December 02, 2021

I had lost my keys, and had to have my car towed there to have a new key made. While they had it, they looked it over and let me know what other things were needed, but we’re not high pressure about it. They More

by Kim K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Honda of Ames responded

Thank you for the kind words for our service department, Kim! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 02, 2021

The service advisor made me feel unimportant. The wait was longer than expected and there was no concern for the value of my time. More

by Judi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Honda of Ames responded

Thank you for your business and this review, Judi. We're truly sorry to hear that you did not feel valued as a customer, and we will be sure to share your comments with our team. Please don't hesitate to reach out to us directly if you would like to discuss this in more detail, we would appreciate the opportunity to learn more and address your concerns.

December 01, 2021

Every time I have gone for service, they are always great!! Helpful, courteous, and on time! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

November 29, 2021

Wayde as able to negotiate a price that worked for us. It was a much better experience than we had at Acura of Johnson. More

by dennispike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde Klingbeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Honda of Ames responded

We are very happy to hear that Wayde provided you with such a positive experience! We sincerely value your business, Dennis. We look forward to having you as one of our valued customers for years to come.

November 29, 2021

Since buying our C-RV in 2018, we’ve had ongoing intermittent faults with the computer. The dealer has repaired the problem each time, only for the faults to reappear at some stage. The dealers s More

by sandrews9009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.Edgar Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to have solved your problem. Thank you for choosing Honda of Ames. We look forward to having you as one of our valued customers for many more years to come!

November 28, 2021

Excellent service. Easy to schedule and staff is good at informing on all issues. I appreciate their work More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Honda of Ames responded

Mary, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

November 23, 2021

excellent service and courteous service department, always punctual about recomended service. will continue to use them for the good service. More

by maggiedavidson46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Ames!

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