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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews
Call Service Center (515) 817-1713

1,135 Reviews of Honda of Ames - Service Center

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March 08, 2022

The service department is always polite. They get me in and out fast since I wait for service. More

by jlbanh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Honda of Ames responded

We appreciate your business and our service team looks forward to serving you again soon!

March 08, 2022

Very friendly group. Very thorough with their work as well. They ensure the customer is aware of the issues with their vehicle. More

by Drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Honda of Ames responded

Drew, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Ames!

March 07, 2022

The manager is a wonderful man and still puts the customers first! Do not see that anymore! More

by chickenspur2105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Honda of Ames responded

Thank you for choosing Honda of Ames, your feedback and rating mean a lot to us. We're glad Melvin was able to help, and we hope to see you again!

March 05, 2022

Excellent service , people were nice What was done was explained to me to my understanding. Thank you . More

by hadal2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
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Mar 07, 2022 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 05, 2022

They ordered the wrong part, never told me when the part was in, didn’t bother to repair the vehicle before I bought it, and 4 weeks later still waiting on the repair. More

by snydertribe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Woodward
Other Employees : I don’t remember the name
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Mar 22, 2022 -

Honda of Ames responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 03, 2022

Job was done in a timely fashion and efficiently. I appreciate the inspection they do. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

March 03, 2022

The service was great. They took care of everything in a timely manner. I will return More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Honda of Ames responded

Thank you, Ryan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

March 03, 2022

1st time there ,very clean, service man was helpful and explained everything and service was good and unbelievable fast More

by dennis.johnson0302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Honda of Ames responded

Thank you so much for your excellent review, Dennis! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Ames. Please don't hesitate to reach out if you need anything else.

March 01, 2022

I'm very likely to purchase my next vehicle from Ames Honda, service is always great More

by FJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2022 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 27, 2022

Bought a used vehicle from them and it has been in the shop 3 times now for a transmission leak and it is still not fixed. Not a lot of faith in their service department. More

by ccchoate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2022 -

Honda of Ames responded

We're sorry to hear about your transmission issues and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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