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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews
Call Service Center (515) 817-1713

1,135 Reviews of Honda of Ames - Service Center

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July 21, 2022

Staff is always friendly and honest. They always get me in quickly for oil changes. They also have been very helpful with getting my van in and out of there when we need service beyond a More

by Nae311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Jul 22, 2022 -

Honda of Ames responded

Thank you for choosing Honda of Ames, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2022

Took time to explain to me what the service’s were and then let me make my decision. More

by tr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2022 -

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

July 20, 2022

Honda has always been good to me. They have always taken good care of my vehicle. More

by TMJWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 12, 2022

Was very surprise they offered a junkyard A/C compressor to lower the price. Never had a dealership offer to install a A/C compressor from a junkyard. Took my car elsewhere it get it done with a NEW compres More

by Greg
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jonathan Ballard
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2022 -

Honda of Ames responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 10, 2022

Made an appointment for an oil change. The service was fast and cheaper than Xpress oil change. More

by C. M. Diallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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Jul 10, 2022 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

July 06, 2022

The folks were easy to work with. My service was done quickly and they got.me back on the road sooner than expected. More

by SARLATDUBOIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Honda of Ames responded

We are very happy to hear John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 06, 2022

Good service. Mel and John listen to concerns and take good care of our vehicles. More

by GJWALTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan and Melvin met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

July 03, 2022

I'm saddened that they forgot I was there in the waiting area for my car. The sevice guy thought it was a drop off. ???? I told the guy that checked me in I was waiting. Humans make mistakes. My fault More

by d.gostele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown names. I did not catch the names
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Jul 05, 2022 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We apologize for the misunderstanding and truly appreciate your graciousness. We look forward to serving you again soon.

July 01, 2022

Great service, friendly staff. Mel and his team go above and beyond to take care of their customers. More

by Mrceboothe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayde Klingbeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Honda of Ames responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

June 30, 2022

I love this dealership; they know me personally and have always been kind and personable to me. More

by CAROLCHPM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2022 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us, Carol. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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