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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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August 10, 2022

The dealership provides great service! The staff is very efficient but polite! The problems are typically solved quickly! More

by fzahari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Honda of Ames responded

We appreciate your business and our team looks forward to serving you again soon!

August 10, 2022

They were helpful and curtious. Thought they did a good of keeping me informed while waiting. More

by jsfink619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 09, 2022

Service Manager is always great to work with and takes the time to understand your concerns or issues. More

by NEILSJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Honda of Ames responded

Neil, Thank you for choosing Honda of Ames, your feedback and rating mean a lot to us. We're glad Melvin and our team were able to help, and we hope to see you again!

August 05, 2022

Great staff that was very welcoming and efficient upon my arrival. Everything was great! Thanks! More

by Charlie123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

July 29, 2022

Always a great experience. Eaxh and every time we are there whoever is helping us has great customer service. More

by SHANE.RADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 29, 2022

Excellent and courteous - polite, informative, kept me updated on what they were doing and how they were working with warranty company More

by jameswedgwood06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 26, 2022

Took care of my problem and called when my vehicle was ready. Unfortunately I missed the call and had to call later but was able to get my vehicle after hours. More

by DWMEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Ames!

July 26, 2022

Excellent service and the waiting area was very comfortable. Great explanation on services and parts. More

by zbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 25, 2022

I came in for an oil change and tire rotation which meant I was without a car for 3 hours. After arriving home, my husband discovered that the tires had NOT been rotated (we had scarred one of the rims and More

by BECKY.BARCLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Becky, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

July 24, 2022

Honda service is good and the people are helpful and nice! We like Honda service! More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Honda of Ames responded

We appreciate your business and our team looks forward to serving you again soon!

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