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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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September 14, 2022

Will never return. The service department gentleman tried to make me feel inferior as a woman. He was incredibly rude, and the rate they wanted to charge me was not spe More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Searcy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Honda of Ames responded

We are really concerned about your experience here as that is not our way of doing business. Would be more than happy to discuss. Since I do not know who you are can you please reach out to me . Thanks, Mike Gougherty General Manager 515-817-0815

Sep 16, 2022 -

NONE3 responded

It would be best to reach out to me via email as I’m usually working during your work hours. baileycrow01@gmail.com

September 01, 2022

They were able to schedule and do work Smart Honda in Des Moines would not. They said how long it would take and that's what happened More

by Mbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember, but it was service mgr
Sep 02, 2022 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 27, 2022

Nothing was done that I brought the car in for servicing for. Not happy with services also finding more and. More issue with the car the longer I’m having it and I feel like I was sold a crappy car to be ho More

by kaylaglover91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Honda of Ames responded

Thank you for this feedback, Kayla. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

August 26, 2022

Very happy with the service and will come back again hope you have a very nice day More

by Micbets02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember who
Aug 29, 2022 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

August 25, 2022

One service manager does not listen to customer and does not follow through on promises. Sold me item not needed, did not reimburse. More

by HLAPAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Searcy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 25, 2022

Very courteous! My car was fixed quickly. Nice waiting room and comfortable chairs and furniture. More

by LORI.MCCASLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Honda of Ames responded

Thank you for choosing Honda of Ames, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 23, 2022

Service was efficient, friendly and quick with convenient location advice was accurate and caring about the safety of the passengers. Yea More

by danceplace@msn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Lauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

August 22, 2022

Pretty good work done on my car, would go back for other services and stuff. More

by sal.rodriguez97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Honda of Ames responded

Sal, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 15, 2022

They were able to get me in when needed. Explained the service very well, very friendly and personable. More

by mattschneiderman23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Honda of Ames responded

Thank you, Matt, for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

August 13, 2022

I don't have anything to specific to say but I have to type something for this to go away More

by Pat-anderson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Honda of Ames responded

Pat, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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