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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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October 08, 2022

Very helpful and always able to get my auto in for warranty service.The service department guys do a great job.Mr Searcy really went all out getting my sons Honda CR-V repaired after the catalytic co More

by Dlhoeness
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

October 05, 2022

Quickly diagnosed the problem and calculated the cost of the repairs quickly! Made the repairs in a short time and sent me on my way. More

by Wayne Ellingson
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

October 05, 2022

Incredibly pleasant experience for a basic oil and filter change. Genuine/honest professional service. Rare! More

by Shawn Gordhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames. We truly appreciate your business, Shawn.

October 05, 2022

They hung in there till the job completed , completed work as real professionals and courteous More

by gwardem.mullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 05, 2022

Excellent customer service got my car in right away and took care of all my needs. The service advisor was very informative and Mel the service manager was very helpful and kind. More

by Julieyatchak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

Service was prompt but problem not solved due to lack of part. To fix air bags More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Honda of Ames responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 29, 2022

Friendly. Easy to work with. Checked everything that they needed to. Explained what maintenance they performed In and out in a timely manner Will go back More

by caroleschuchmann075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

September 27, 2022

Honda of Ames did recall services on my Ridgeline and they completed the work in the timeframe that they gave me. More

by NONE3
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 23, 2022

They are always very receptive and quick to take care of my problem. All the personal are great. More

by Granny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Honda of Ames responded

Thank you so much for your kind words for Jordan and Melvin, and for taking the time to leave us this wonderful feedback!

September 15, 2022

The dealership is clean and the staff is friendly. Oil chnage was completed in a timely manner. More

by ANDYLAURA_DOSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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