Back

Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

Sort by
November 15, 2022

Tech explained what service was needed now, near future and what needs to be planned within the next year for maintenance to keep my car performing as it should. More

by Mom4AG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2022

Excellent Service Expert Service People Fair Prices Timely Service Friendly, helpful staff Comfortable wait area Timely Service More

by CONNIECLARK48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

November 11, 2022

Jon was great! He was very knowledgeable and extremely helpful during the entire process. I would definitely recommend him and his service center in the future. More

by bobbynerem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear that Jonathan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Service was prompt and they fixed the issue along with addressing a recall that I was not yeT ware of. More

by mkjakes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

Service visits have been prompt and personnel professional. Two issues where didn’t rotate tires but said they had. Didn’t provide a multi point inspection sheet. Also couldn’t solve a noise by More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
2.0
This rating includes all reviews, with more weight given to recent reviews.
J.Edgar Potter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Huffman
Nov 09, 2022 -

Honda of Ames responded

Thank you for your feedback, Alan. We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We appreciate your business and hope you will give us another opportunity to serve you.

November 03, 2022

No loaners for the all day Ridgeline recall. I live out of town and that made logistics challenging. More

by NANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Honda of Ames responded

We are truly sorry that no loaners were available for you. Hopefully, the next time you visit, one will be available. We sincerely value your business and look forward to your next visit.

October 31, 2022

My husband and I had car issues on our way to a family wedding in Minneapolis. Even though the schedule was full that Friday, they worked us in, repaired the issue and got us back on the road to Minneapol More

by Mr and Mrs Gehring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Rachel
Oct 31, 2022 -

Honda of Ames responded

Allen and Julie, Thank you so much for your kind words for Adam and Rachel and for leaving us this excellent feedback!

October 31, 2022

I appreciate the procedures followed by Jonathan. This was from the time I first contacted Honda Ames, throughout. He appeared very knowledgeable and his personality is A-plus! More

by walkr2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

October 28, 2022

We were pleased with how diligent the service team worked to get our air conditioner working on our CR -V We will definitely recommend Honda of Ames to do any work!! More

by cabschabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

October 27, 2022

Excellent service! The representative that helped me was very informative and professional. I would recommend Honda to my family. More

by RDEITER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames; we look forward to having you as a valued customer for many years to come.

...
42
...