Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews
Call Service Center (515) 817-1713

1,135 Reviews of Honda of Ames - Service Center

Sort by
December 17, 2022

They are nice and they check everything to make sure you don't break down. More

by CHESSKING1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 19, 2022 -

CHESSKING1947 responded

I believe in Honda. I've had a Honda dream bike, a 350 4 cylnder Honda new and I put 80000 miles on it, a Honda 1000, and a Honda 1100. They waere all good mortorcycles.

December 14, 2022

They got my van in right away and I got a shuttle ride it was done in a couple of hours. Everything works well More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mel is a champion, never loss him
Report | Print
Dec 15, 2022 -

Honda of Ames responded

It has been a pleasure serving you, Amy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

December 14, 2022

I like the automatic service bay doors. The weather was bad and I drove in. I stayed warm and dry. Shuttle service was prompt, friendly and courteous. More

by eric.n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Honda of Ames responded

Thank you, Eric! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2022

Might want to check surroundings before insulting customers. Way overpriced as well. Will not be back!!! More

by jlr4cy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Searcy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Honda of Ames responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 06, 2022

I appreciate the level of customer service provided by staff in all departments at the dealership. I am thankful for the shuttle service that is provided as it offers me the ability to have car maintenanc More

by breaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Lauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I honestly do not remember who all I worked with that day
Report | Print
Dec 07, 2022 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

December 05, 2022

Have always had great service, the most recent time they seemed less attentive, but I still was pleased with my experience More

by KAKNOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2022

They are very professional and good ! Always excel and go beyond and caring. Always get in and out in a timely matter. More

by Kathie50201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Lauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

November 29, 2022

Very reliable service department. We can trust their recommendations and know that our car will be dependable after they have worked on it. More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 22, 2022

Not impressed with technicians, oil change is all I’ll have done there. Two very poor experiences with repair work. More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall names
Report | Print
Nov 26, 2022 -

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 17, 2022

I was disappointed that my platinum warranty did not cover resetting the radio. It cost me $125 to just have the radio reset. If I knew the warranty did not cover things like this I might have reconside More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who I worked with. Mel called me
Report | Print
Nov 21, 2022 -

Honda of Ames responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

1
...
40
41
42
...
114