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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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September 09, 2023

Servidoes not serm up on recallsce done on time. Pricey always have doubts about the filters More

by jerryabarnwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Honda of Ames responded

Thank you for choosing Honda of Ames. We look forward to having you as one of our valued customers for many more years to come!

September 08, 2023

Since my first Honda back when I was looking in the late 80s, the Honda dealership was in a building that was Montgomery Wards I believe. This was on the East side of South Duff. Let me jump forward, I'm no More

by Steven R Alt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Jenkins-Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Albers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 08, 2023

They were very accommodating in servicing my Honda without having an appointment. Service was completed timely. More

by lburg56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service tech’s name
Sep 10, 2023 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

September 08, 2023

Great customer service, they will you detailed information about and they can get done on a timely manner. More

by MICHLDOMIN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
Sep 10, 2023 -

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 08, 2023

This dealership is awesome. I think they deserve 6 stars. I'm happy every time I'm their. Great service. More

by DaveOverstake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Fangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 10, 2023 -

DaveOverstake responded

Thank you and your team!

September 07, 2023

The cost given to make repairs felt misleading. They made it seem as if they were doing more work then they were, making the price seem more reasonable than it was. They didn’t advise well on other More

by Krlakerat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex in service department
Sep 10, 2023 -

Honda of Ames responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 06, 2023

I love their service work. I have had my CRV for 16 yrs. They do all my services, scheduled and needed. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 05, 2023

Prompt, courteous service! I will use their services again. The shuttle service was particularly friendly and efficient! More

by EEHOLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Lauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 05, 2023

We just purchased our Honda 2. 5 weeks ago, and have not had it serviced yet. However, we thoroughly enjoyed dealing with Adolfo throughout the purchasing process. He was extremely More

by kddata
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adolfo
Sep 05, 2023 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that Adolfo had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

September 04, 2023

My appointment was canceled due to inventory shortage for a recall as I was leaving the house to drive there. I could have been notified earlier not the day of or hour before. I canceled meetings and moved k More

by blove678
Recommend Dealer
No
Employees Worked With
No idea
Sep 08, 2023 -

Honda of Ames responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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