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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews
Call Service Center (515) 817-1713

1,135 Reviews of Honda of Ames - Service Center

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December 31, 2022

Got my tires replaced, and got an inspection done with it as well. They said everything was good on the car, an hour later my car wouldn’t start because it had corrosion on the battery, which I hadn’t figure More

by sololawrence9
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jan 02, 2023 -

Honda of Ames responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 03, 2023 -

sololawrence9 responded

Who exactly am I supposed to email, can you respond to this with an email address or phone number of some sort. Would be appreciated, thanks.

December 30, 2022

Great service, friendly staff, and they did their due diligence. They helped me with all car questions. More

by Morgan Kinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Honda of Ames responded

It has been a pleasure serving you, Morgan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

December 30, 2022

Great job! Just got my car and took care of it got me to my secondary destination on time with a ride and really helped me out thanks. More

by PCLEMONS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

December 30, 2022

I have been a customer for many years. Always great service and clean waiting area. More

by MEMYERS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2022

Courteous, knowledgeable salesmen and staff. They answered my questions and showed me all the unique features of my new vehicle. More

by mad.ulbrich
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
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Dec 30, 2022 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

December 30, 2022

Went for a oil change. The service tech found that my vehicle was overdue for the 45000 mile service. They were able to quickly complete the service and I was on my way in More

by DLEKWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 28, 2022

Excellent service as always. Advisers and mechanics do a great job. Facility is clean and easy to schedule appointments. More

by yatchakbrian7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2022 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2022

Friendly. Prompt. Professional. High tech. Excellent service. They are the best with a great atmosphere. Alexander Shear exemplifies the previous comments. More

by CRV Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayde Klingbeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Shear
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Dec 28, 2022 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

December 27, 2022

It takes too long and they don't even vacuum the car or dust the inside More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Dec 31, 2022 -

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 27, 2022

Courteous staff and they carefully explained all work done. The waiting area was clean and the work was done in less time than they estimated. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Shear
Report | Print
Dec 28, 2022 -

Honda of Ames responded

Thanks for sharing about your experience with Honda of Ames, Tom. We appreciate your business and hope to see you again soon!

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