Honda of Ames - Service Center

Great place, location leaves a lot to be desired, good staff of personal and easy to work with staff of personal and easy to work with More

JONATHAN BALLARD IS AN AMAZING, AWESOME OUTSANDING SALESMAN. HE GUIDED ME HONESTLY, FAIRLY, KINDLY, TRUTHFULLY ALL THROUGH THE BUYING PROCESS. JONATHAN BALLARD IS AN ACTIVE, ENERGETIC YOUNGMAN. HE SALESMAN. HE GUIDED ME HONESTLY, FAIRLY, KINDLY, TRUTHFULLY ALL THROUGH THE BUYING PROCESS. JONATHAN BALLARD IS AN ACTIVE, ENERGETIC YOUNGMAN. HE IS AN ACTIVE LISTENER, COMPASSIONATE, EMPATIC, EXCELLENT COMMUNICATION CAPABILITIES. JONATHAN BALLARD POSSESSES QUALITIES OF AN EXCELLENT, DETERMINED, ENERGETIC, SUCCESSFUL, TECHNOLOGICAL INTELLIGENCE & KNOW HOW, JONATHAN BALLARD HAS A GRACEFUL PERSONALITY, GREAT MANNERS, WELL BEHAVED. JONATHAN BALLARD YOU ARE MEANT TO BE A GREAT MAN IN EVERY THING YOU LAY YOUR HANDS ON. MAY GOD IN HIS INFINITE MERCIES LIFT HIS COUNTENANCE UPON YOU, MY DEAR SON. REMAIN BLESSED, SUCCESSFUL. GOD BLESS YOU SON. More

Very courteous and friendly. Work is normally done in the timeframe given to me when I arrive. Work is normally done in the timeframe given to me when I arrive. More

Very good. The staff is always ready to solve a problem, will take the time and make the effort required. The staff is always ready to solve a problem, will take the time and make the effort required. More

I had brought my Honda Hrv to Ames Honda Service Department for an issue regarding my vehicle pulling to the right when I drive. Only because in Des Moines their alignment machine was not up to date Department for an issue regarding my vehicle pulling to the right when I drive. Only because in Des Moines their alignment machine was not up to date for 2023 vehicles. I was told to check with Ames to get the alignment done since my vehicle is covered under Honda Warranty manufacture issue caused alignment problem. Ames service inspected it and said the right tires were over inflated which caused the problem. Well turns out that wasn’t it when I test drove my vehicle after they let out some air from tires. Brought it back and had the service advisor, Jeff, drive it. He assured my vehicle does not need an alignment and it’s normal. I know my vehicle does pull to the right as I drive it everyday, and I have another Honda vehicle that does not do that when I drive. I only brought it to Ames Honda because over the phone Alex mentioned they’re able to do the alignment vs the other dealerships does not have their alignment machine up to date for 2023. 45 min drive to Ames and it was not solved. After I got home from Ames, I reached out to corporate- they will send someone out this week to the local dealership in my area to get the alignment addressed/fixed. Meanwhile Ames can do the alignment but will not do it. It’s unbelievable they blame it on the tire pressure and says the car drives normally when in fact it does not. Not to mention they spelled my name wrong as “Amaly”. Drove 30 miles to Ames to leave the place unsatisfied. I’m not a car technician and just by driving my car, I know for a fact it pulls to the right and needs a alignment. I now understand why this place has so many negative reviews. More

The staff members are very Professional; customer oriented, timely response; the place is clean and welcoming. oriented, timely response; the place is clean and welcoming. More

I only used this service center for an oil change so far but it seemed to go smoothly. but it seemed to go smoothly. More

The service department is thorough in diagnosing the problem and finding an economic solution in a timely manner. problem and finding an economic solution in a timely manner. More

Clean, comfortable environment to wait for your vehicle. Good service. Never had an issue. Using messaging to confirm timing and additional service suggestions is very convenient. Good service. Never had an issue. Using messaging to confirm timing and additional service suggestions is very convenient. More

I have taken all my cars to the Honda service center since 2004. The service is always exceptional! since 2004. The service is always exceptional! More