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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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February 09, 2023

Always professional, staff works with me to get an appointment that works for me. Answers my questions. More

by dlwatson9320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hebrink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Albers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Honda of Ames responded

We are very happy to hear provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 07, 2023

The service people are friendly and I trust Honda with my vehicle service. I have a lot of faith that they can fix any problem as it occurs. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Honda of Ames responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

February 07, 2023

The serviceman was friendly and helpful. I was in and out in a very fast, efficient manner. More

by Ckgaedke06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

February 05, 2023

We were travelling through Ames on a road trip and needed a headlight replaced. The dealership was so friendly and easy to work with, we were relieved they were available to help! Very quick service and we w More

by barbara.lorene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Honda of Ames responded

Thank you so much for your kind words, Barbara, and for taking the time to leave us this wonderful feedback!

February 03, 2023

Didn’t explain anything to me about my car, barely talked to me and didn’t feel like I was wanted there. Probably never going back for services. More

by bhtoo2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Fritz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Honda of Ames responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 02, 2023

They did great work and took of everything. It would have been a five-star but I don't even think they looked at the microphone for the Bluetooth connection for a phone. More

by CMhadaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Feb 02, 2023 -

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 02, 2023

Always a great experience! Welcoming and friendly. I trust them as they are always fair and honest. Great customer service! More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

February 01, 2023

Service writer treated me like a child. Refused to work on my car for weeks at a time while treating me rudely when I asked when it would be done. More

by nels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Searcy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 31, 2023

Great service done quickly by Kyle. Wade showed my wife and I the 2023 CRV Sport Hybrid and did a great job going over the cars features. More

by BULLOCKDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayde Klingbeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

January 30, 2023

We purchased this car less than a month ago and already have to fix 3 issues with it. I would think a dealership with their own service center would be double checking the cars that come in before putting More

by bjbrew21
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Adolfo Ninaquispe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Honda of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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