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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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June 15, 2023

I bought a vehicle from them and they lied to me. They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a More

by Annkeith40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cakerice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fritz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Albers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Ann, and hopefully, we can get to the bottom of this.

June 15, 2023

Very good experience Polite and helpful The technicians always do a good job, I never have any problems with loose bolts dirty floor mats etc. More

by denato28
Recommend Dealer
Yes
Employees Worked With
I don't
Jun 16, 2023 -

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 15, 2023

The service dept was super accommodating, professional, and helpful. The parts counter was helpful as well More

by CONZETTD
Recommend Dealer
Yes
Jun 16, 2023 -

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

June 14, 2023

Service was fast, the staff were friendly. Its well worth the 40 mile drive from Des Moines to get the service done! More

by Howard.lorenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Honda of Ames responded

Thank you, Howard! Jonathan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

June 13, 2023

Highly recommend Honda of Ames service department. Under Mel’s leadership I have come to expect honesty and integrity in all my Honda service needs year after year More

by DRoorda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with Melvin and our team. We're glad to hear we delivered such a great experience!

June 12, 2023

Got an oil change on a cross country roadtrip and the tech recommended getting something specific checked out... called Honda and explained the situation. They were able to squeeze us in early the next m More

by danielleradeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember their names, my apologies!
Jun 13, 2023 -

Honda of Ames responded

Danielle, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

June 07, 2023

I love coming to Honda of Ames. They are so professional. They are on top of it! They are all amazing. More

by jessicabeaman203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Cakerice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

June 07, 2023

Fast friendly and attentive. Vehicle was serviced and ready to go ahead of time. Worth my drive to Ames. More

by RPROCYK65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 07, 2023

Best dealership around. ..been going here for years. Nice people and great service as well!! More

by sjwurzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

June 07, 2023

Mel the service manager is wonderful to work with - very kind and ready to help! More

by danajkline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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