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Honda of Ames - Service Center

Ames, IA

4.5
1,135 Reviews

1,135 Reviews of Honda of Ames - Service Center

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July 30, 2023

Great service Center. That’s why I buy all my vehicles there.work is always done on time More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Honda of Ames responded

Thanks for sharing about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

July 30, 2023

The dealership staff is always courteous, and prompt with service or sales. Highly recommend them. The cars are excellent and reliable. More

by AAUSTIN61637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2023

Helpful service staff. Efficient. Like most dealerships it’s fees are higher than independent shops. The waiting lounge & tv area badly needs updating. More

by riakeinert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

Jul 31, 2023 -

riakeinert responded

The waiting and TV area and beverage options are all badly in need of updating. Nobody uses that supposed kid area, at least whenever I see it, it’s empty and neglected.

July 30, 2023

Has always been very pleasant to work with. Service is done in a timely manner More

by bob13579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

July 30, 2023

The service department is professional and timely, and they do great work. It is the only place that services my car. More

by Kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Honda of Ames responded

Thanks, Kendall, for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

July 30, 2023

They are good at being prompt and courteous. Recognize you; They Keep you aware if there are other services your car should have while you are there. I enjoy that the service man who greets y More

by PATTY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I had but it would be in your records He was great!!!
Jul 31, 2023 -

Honda of Ames responded

Thank you, Patty, for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

July 28, 2023

They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

by DWIGHTCORBIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Gawley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Krogman
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cherveny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Clemens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fritz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Albers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Honda of Ames responded

Dwight, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 28, 2023

The gentleman who took care of my car and the young man who adjusted glove box, both very helpful. But that Kyle, I tell ya, above and beyond ♡. More

by NA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

We are very happy to hear Kyle provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 28, 2023

They have taken very good care of our care and are always helpful and courteous. More

by mjmarlow9248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Melvin and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2023

They were great and friendly, they new what thaey were doing and I'd go back again for service. More

by rickhanegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Honda of Ames responded

Rick, Thanks for sharing your thoughts about your experience with Honda of Ames. Jonathan and our team appreciate your business and hope to see you again soon!

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