Honda of Ames - Service Center

Jeff Searcy has always taken great care of my vehicles over the years. He’s a nice guy and always tries to help me out anyway he can. It’s always greatly appreciated! Thank you. over the years. He’s a nice guy and always tries to help me out anyway he can. It’s always greatly appreciated! Thank you. More

Efficient and courteous service, easy to schedule appointments, very reliable work clearly explained to the customer. appointments, very reliable work clearly explained to the customer. More

Service was on time and complete. The waiting area is clean and comfortable. Good communication with the team The waiting area is clean and comfortable. Good communication with the team More

I have had good experiences at Ames Honda. The place is clean, staff friendly and helpful. I had gone to Marshalltown since it was closer but quit after they were no longer a dealer. The place is clean, staff friendly and helpful. I had gone to Marshalltown since it was closer but quit after they were no longer a dealer. More

The service was well organized and the wait was minimal. Their communication was good. Results have been great and they answered all my questions in regards to the services they did. Their communication was good. Results have been great and they answered all my questions in regards to the services they did. More

They were able to keep me updated on progress of vehicle repair/recall. Good communication! repair/recall. Good communication! More

Good experience and answered questions i had even with the bumper to bumper warrent. Thank you the bumper to bumper warrent. Thank you More

There are reviews after reviews talking about expensive car issues after purchasing… ridiculous!! 0/5 stars!!! I don’t usually read or write these.. please take the 3 mins to read this one!! I bought my ca car issues after purchasing… ridiculous!! 0/5 stars!!! I don’t usually read or write these.. please take the 3 mins to read this one!! I bought my car 8/9/23… it’s 9/25/23. I’ve already had 3 SEPARATE issues with said vehicle. The first one was a joke & a half being strung around different department’s voicemails, sending multiple emails to get help, to sending me to other dealerships, while wasting my time & money. I had a part wrong (idk name rn) w my car not letting my gear shift. I made an appt for a Thursday, but wanted to make sure it was covered by the expensive xxx warranty so i got my vehicle up to ames (live in ankeny) the Tuesday before for my appt for them to confirm it’s covered. one mechanic heard what I thought was wrong.. didn’t do a diagnostic test, popped the hood, & they say “yep we know what part you need, we will call you when that part is here” Thursday comes I don’t get what I needed fixed, Manager called & told me it was a recalled part so i had to take it to a ford dealership specifically.. ok cool ford fusion) made an appt 5 days away from my original appt w HOA, got it there & they tell me they have no idea what recall part i’m talking about.. ford calls HOA to try & make some sense of it, HOA then admits to it not being a recalled part…. I call HOA AGAIN to try and get ANOTHER appt scheduled to fix my non operating vehicle. they tell me they can try to get me in later that week…. I continued to call and call until someone finally answered & called me back. talked w the service manager they were able to fix it that day & I insisted I wasn’t paying for this. - extremely annoyed, but wasn’t gonna make a review bc in the end they “fixed it” & I didn’t pay said deductible for it. HOWEVER check your batteries. mine… completely dead & wont take a charge. I took it to get a free battery test at orileys (love that store) & bc of the brand/ placement of said xxxxty battery they couldn’t help me take it out, needs done by a mechanic. had to get it towed to a mechanic to get a replacement battery ($600 w battery, work & tow) the mechanic did work on it & other safety tests. they let me know that my front break pads are beyond a safety concern at 2mm, my rotors need replaced & my break fluid is extremely old. They then quoted me an additional $900 for that work. My point in this review, MAKE SURE to get all safety tests & a complete inspection done before buying! I purchased a warranty, but these are all wearable products, not covered by said warranty of course. I have not had this vehicle long enough to create wear & tear on said parts. an honest dealership would have taken care of all of these issues & problems before selling as most of them were safety concerns causing the vehicle to not operate. I will scream this from the rooftops- Honda of ames is one of the sleaziest xxx dealerships you can go to! More

Thus Honda dealership provides friendly customer service. They do their best to get you and your can out of there as quickly as possible. Great inspection updates They do their best to get you and your can out of there as quickly as possible. Great inspection updates More

Another excellent visit work was completed on time as usual. Very friendly and professional. Thanks! usual. Very friendly and professional. Thanks! More