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Honda of Ames

Ames, IA

Overview
Employees
Reviews
Vehicles
4.5
1,822 Reviews
Honda of Ames is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Honda of Ames, in Ames, Iowa, joined the Lithia Motors family of dealerships in February 2007 after being acquired from Jordan Motors, Inc. Honda of Ames, near the surrounding areas of Ames, Des Moines, Ankeny and Boone Iowa, features a wide selection of new Honda and used Honda cars , trucks and SUVs. Our inventory includes new Honda models such as the Honda Accord, Accord Crosstour, Civic, Civic Hybrid, Civic GX NGV, Civic Si, CR-V, CR-Z, Element, Element SC, FCX Clarity FCEV, Fit, Insight Hybrid, Odyssey, Pilot & Ridgeline.
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220 Kitty Hawk Dr

Ames, IA

50010

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Showing 1,822 reviews

September 02, 2023

Sales was good, felt no pressure. Quality of vehicle was a but dissapointing after leaving More

by artelis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy
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Sep 04, 2023 -

Honda of Ames responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 01, 2023

Delay due to having to order parts. Mechanic stayed late to finish the repair. My service manager, I believe his name was Alex was so kind and patience with this old lady. Kudos to your More

by TAYLOR.P.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex ?
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Sep 04, 2023 -

Honda of Ames responded

Thank you for your very kind review. Alex and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

August 30, 2023

The associates at the service section of the dealership are highly professional. They answered all my questions, that I asked. More

by BUKENYABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
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Aug 31, 2023 -

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 30, 2023

Honda personnel and mechanics are too notch, taking pride in meeting the needs of customers and their vehicles. More

by BLEGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Gawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

August 30, 2023

I would tell people if they need any kind of work on there Honda to call u guys More

by ROGOMEZBEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Augustine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ballard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 30, 2023

We no longer have a Honda dealer or repair service in Marshalltown where my wife and I live, so I chose Honda of Ames after a recommendation from the service manager in our Marshalltown Karl Chevrolet de More

by robert.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry. I’m not remembering the names of the staff!
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Aug 31, 2023 -

Honda of Ames responded

Thank you for your very kind review, Bob. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

August 28, 2023

Sales person kind, not pushy. Disappointed in used van after drive off lot, diry, broken More

by artelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Aug 29, 2023 -

Honda of Ames responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 21, 2024 -

artelis responded

Hi, we responded privately with my phone number and never got a response back. Took van in for maintenance after 3 months of driving and had to walk away without making any services. He said had we started an account when we bought it money can be put towards fixes that occur shirtly after driving it for a bit. Zero clue in this. This may be a known fact to negotiate but weve never purchased a used car from a dealership before, so buyers, now you know to ask if you didnt already.

August 28, 2023

Professional and knowledgeable. You can trust their recommendations. My daughter uses them when she comes home from Wisconsin More

by PATBROWNIOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Pat and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

August 28, 2023

Got us in a last minute repair on a Saturday morning to keep us going for the weekend. Very nice and customer friendly! More

by CYCLONETIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 27, 2023

Took the car in for regular oil change. I also asked for my tires to be checked. Whoever looked at the tires didn't notice the fact that they were cupping badly. I still had the same proble More

by NJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the employees I worked with
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Aug 28, 2023 -

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

Aug 28, 2023 -

NJD responded

I asked for an oil change and tire rotation as well as checking the tires to find out why I had such a wobble when I drove down the road. Every indication from my past experience pointed to something wrong with a tire - either the need to replace or out of balance - or the car needed an alignment. All I am saying is that the dealership missed out on selling a set of tires because they misread what was wrong by only doing a rotation and apparently only checking tire depth. The appointment was otherwise fine.

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