Honda of Ames

Honda of Ames is an awesome dealership all around! Tom in sales was super with our recent purchase of a 2018 CRV LX. Patient, positive and knowledgeable. Aaron in finance very helpful too! I have owne Tom in sales was super with our recent purchase of a 2018 CRV LX. Patient, positive and knowledgeable. Aaron in finance very helpful too! I have owned my previous CRV for 14 years before upgrading to the new one. Mel Gawley, Service Manager and his staff took care of my 2004 CRV and me with kindness, courtesy, knowledge and spot on service to keep my car lasting this long and beyond for my grandson taking over this vehicle. The trust and security I have for the Honda of Ames dealership is irreplaceable. Dave and Judy Brown More

Quick, efficient service I came in for an oil change, I was made aware of some items that needed attention (filter and wiper blades) which I elected to include in the service I came in for an oil change, I was made aware of some items that needed attention (filter and wiper blades) which I elected to include in the service. All in all, I was back on the road within the hour. More

Honda 2018 Great service at great dealership. We had a pleasant buying experience beginning with the test drive through price negotiations and finally to pick u Great service at great dealership. We had a pleasant buying experience beginning with the test drive through price negotiations and finally to pick up of the vehicle where Wayde spent a good amount of time explaining all the car’s features. More

great service, no pushie sales man. thank you for your great service Thomas Mitchell, guys like you really make this dealership # one in sales, keep up that good work. honesty make loya thank you for your great service Thomas Mitchell, guys like you really make this dealership # one in sales, keep up that good work. honesty make loyal customers, my wife and I are happy , 03-02-18 Aaron warren, thank you . my son only buys Nissan. he lives in florida he said, DAD you got a super deal. More

Very happy I was very well taking care very relax I recommend this dealerships to friends and familvery nice pepley kept me informed on what was going on I was very well taking care very relax I recommend this dealerships to friends and familvery nice pepley kept me informed on what was going on More

We had expert, friendly, efficient service. We have recently purchased two Hondas from Honda Ames and had a great experience both times. The sales staff were expert and convenient, and the busi We have recently purchased two Hondas from Honda Ames and had a great experience both times. The sales staff were expert and convenient, and the business staff were thorough and efficient. More

Great Customer Care! I arrived about 0815 for a 0830 appt. The service person was very professional and took my keys and drove the car into the service bay. Great quick s I arrived about 0815 for a 0830 appt. The service person was very professional and took my keys and drove the car into the service bay. Great quick service. I needed an oil change and had a coupon signed by the manager when I purchased the car. I asked the service person if they would still honor it and he did! He also was courteous and informed me the tires were worn about the same and a rotation would have little benefit. He also showed me the cabin filter, a little dirty but was up to me if I wanted to change it. The service was completed in less time and I was told. I will recommend people to purchase cars from your dealership. Honest, open discussion of what should and does not have to be done to your car. Great job. Sincerely, Nick Kieler More

Non responsive Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with in Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with inquiry regarding the sale, and no response. Never did respond to my request for information regarding the sale. More

Don't bother filling out a service request online. I purchased my new Honda Fit at Honda of Ames and also purchased the lifetime oil change package. I was assured that I could bring my car in for servi I purchased my new Honda Fit at Honda of Ames and also purchased the lifetime oil change package. I was assured that I could bring my car in for service whenever I was in town, since I don't live near there. I specifically asked if I needed to make an appointment beforehand, and was told it wasn't necessary but I could if I wanted to so I didn't have to wait as long. I have had issues every time I have needed service. The first time they were super rude and mad that I didn't have an appointment. I have tried to make the appointments online since then. I always chose the "contact via email" option as I am not always able to speak on the phone. I have NEVER received an email. I have gotten phone calls every time, including one time while I was halfway there saying saying the website was wrong and they didn't really have the appointment open. I tried once again to make an appointment last week on the website, again choosing to be contacted via email. I chose a time online and it said they 'will contact me shortly'. I once again got a voice mail later that day asking me to call back to schedule my appointment. Not everyone is able to do this and I personally cannot. I emailed them via the "contact us" link asking to be helped in setting up my appointment and again got a message I would get a reply shortly from Mike Gougherty - General Manager. It's been 4 days and I have no appointment and I have not heard from anyone. More

Very Helpful First time buying a car, and Honda of Ames made it a smooth transition and were very helpful. I appreciate their quick response time and willingness t First time buying a car, and Honda of Ames made it a smooth transition and were very helpful. I appreciate their quick response time and willingness to help. More