Honda of Ames

Excellent staff and service! My 2012 Honda broke down on day 1 of a road trip, just 2 hours into the day! From the minute we walked into the Ames dealership everyone was so kind My 2012 Honda broke down on day 1 of a road trip, just 2 hours into the day! From the minute we walked into the Ames dealership everyone was so kind and helpful, acknowledging that my day wasn't going well! Mel was most helpful and we spoke nearly every day as he kept me updated on the progress of the repair! Awesome staff and service!! More

Leasing my first new car! I've had a few bad car buying experiences and since I'm a first time new buyer, I was extra anxious about trying again. Third luck was definitely a ch I've had a few bad car buying experiences and since I'm a first time new buyer, I was extra anxious about trying again. Third luck was definitely a charm! After I filled out the online info, Jeff Lisle contacted me right away when I contacted Lithia in Ames, IA. I had my parents with me to help me figure out if I wanted to lease or buy and as added protection in case I got someone like other cars salespeople who only care about the sale. However, there was no need. From the start, Jeff was great. He listened attentively, answered every single question we had. He worked out the numbers for every situation I was looking into. He put in a lot of effort to make sure I made the right choice for myself. Not once did he talk down to me, BS me, try to oversell me, or pressure me, and gave his honest opinions on products and services offered by Honda and the Lithia location. Because of that, I felt great about the extra add ons because they were *my* decisions and mine alone. He also didn't rush the meeting (it took over 5 hours!), and let me take my time to digest all the information he had collected for me. He did a wonderful job of going over the car I was interested in, the Honda HR-V, and if he didn't know the answer to something, he made sure he found out. He was incredibly thorough an detailed but more importantly, he let me make the decisions and he put me at ease by his warm manner and willingness to just help answer questions regardless of whether I was going to buy from him or this dealership. More impressive, is that he impressed my parents, who are very hard to please. My dad said it was nice to have someone you can trust and treat you with respect and my parents will definitely go to Jeff if/when they need a new Honda. Thank you Jeff for such a seamless, stress free, and happy experience. My parents and I highly recommend Jeff Lisle if you need a car! More

Great experience They where fast and friendly and didn't pressure me at all. John was very helpful and knowledgeable. I'll be back for my next vehicle. They where fast and friendly and didn't pressure me at all. John was very helpful and knowledgeable. I'll be back for my next vehicle. More

Oil change Called at the last minute and they got me in and out in a short time. Definitely would recommend them to do all the work on my car. Called at the last minute and they got me in and out in a short time. Definitely would recommend them to do all the work on my car. More

Super fast and professional I was heading out of town, all packed and car was dead. My husband called Honda of Ames and they took care of me immediately, I was out on the road i I was heading out of town, all packed and car was dead. My husband called Honda of Ames and they took care of me immediately, I was out on the road in about 15 minutues. Thank you!! More

Best service I've ever had They are always so friendly. Very honest. They stand behind their work. I trust them. Mel is my favorite. All of them are so nice though. They are always so friendly. Very honest. They stand behind their work. I trust them. Mel is my favorite. All of them are so nice though. More

protective coating The service department put on a protective coating on the interior and exterior for a new car that we had just purchesde a few days previously. The service department put on a protective coating on the interior and exterior for a new car that we had just purchesde a few days previously. More

reliable My service experiences have always been excellent - thank you very much. Been buying and servicing my Hondas here for over 20 years, and the same posi My service experiences have always been excellent - thank you very much. Been buying and servicing my Hondas here for over 20 years, and the same positive experience continues today. More

Oil change & check blower fan Got my oil changed and asked them to check into why my blower fan worked on 1, 2 and 3 but shut off when I changed it to 4. They got me the answers a Got my oil changed and asked them to check into why my blower fan worked on 1, 2 and 3 but shut off when I changed it to 4. They got me the answers as to what was wrong and gave me the options. Always friendly and helpful. More

Service was okay My rear passenger window was left down, and a random sweatshirt left in my car. My car was serviced for an oil change. Thank you. My rear passenger window was left down, and a random sweatshirt left in my car. My car was serviced for an oil change. Thank you. More