Honda of Ames

Fast and very good customer service Good hearing to customers about service problems and suggesting for any new repairs/fixes with exact price. Quick service and service staff will be r Good hearing to customers about service problems and suggesting for any new repairs/fixes with exact price. Quick service and service staff will be ready once we enter the service center. More

Great experience Jeff Lisle was awesome! He went the extra mile, answered all questions and was super helpful. We appreciate the fine service we received. Love our new Jeff Lisle was awesome! He went the extra mile, answered all questions and was super helpful. We appreciate the fine service we received. Love our new CRV! More

High pressure sales. I am a young woman and I was a first time car buyer, the salesman made it a very stressful, and pressured experience. Pete rushed through the process I am a young woman and I was a first time car buyer, the salesman made it a very stressful, and pressured experience. Pete rushed through the process, not taking the time to thoroughly explain the process and my options. I felt as though he took advantage of my lack of experience and overwhelmed me with all of the paperwork, even after I told him I was feeling overwhelmed and pressured. I even left the dealership for a couple of hours, but I was treated with more of the same when I returned. Not to be redundant, but there was a clear pattern. High pressure and poor explanation of the car's defects. When asked if some of said defects could be repaired prior to purchase he told me, "Not to be a smart xxx but what do you expect, you're buying a used car." I needed a car right away and he was aware of that. I had just gone through a few months of car troubles and was looking forward to a reliable newer car, even if it meant stretching my college student budget. However, the dealership did a terrible job prepping the car for the lot. There was some shoddy body work done that I didn't notice until I washed the car for the first time. The car was covered with paint over spray, and the paint protection I paid to have applied to the car, wasn't. The battery was defective and died after a couple weeks owning the "certified" car. When I paid to get it replaced it was installed incorrectly, leaving me stranded with a dead car for the second time within two months. The wiper blades were also defective, passenger side blade fell right off going down I-35 in a snow storm, which resulted in a scratched windshield. The service manager, Mel, was the only person I dealt with that seemed to care about me as a customer and tried to help correct past mistakes. More

Easy scheduling, great service. Friendly and helpful people. I was able to schedule when I needed to, service was thorough and professional. Waiting area was pleasant and coffee was Friendly and helpful people. I was able to schedule when I needed to, service was thorough and professional. Waiting area was pleasant and coffee was appreciated. More

People are friendly service was good and they let me use the People are friendly and helpful, service was good, and they let me use the shuttle van overnight which was extremely poor important for me because my People are friendly and helpful, service was good, and they let me use the shuttle van overnight which was extremely poor important for me because my vehicle didn’t get done in the same day. Thank you very much! More

Bought a new car I’d just like to start off saying when I came to the dealership I had no intention of buying the car I did that day. Why? Because the pictures on the I’d just like to start off saying when I came to the dealership I had no intention of buying the car I did that day. Why? Because the pictures on the internet were terrible. And why did I buy it? Because of Austin Oppenheimer. Not only was Austin 100% professional, but he went above and beyond to sell me this car. After exchanging a few texts over a couple of days he text me a picture of the car. And wow did the picture he send me look nothing like the one on your guys website. It’s little things like that that make a huge difference. Clearly. Then on top of that. Aaron (didn’t catch his last name) got me one heck of a deal and even threw in some interior modifications to sweeten the deal. I will forever keep buying Honda cars due to the reliability and as long as I’m in the metro I will always take my car to Ames to have it serviced because I have always been treated fair and they do an amazing job. I literally live less than a half of a mile from the Acura dealership here in Johnston and could easily get it serviced there but I just trust you guys too much. Back on topic- I feel Austin could train other car salesman that are having a hard time selling due to how he goes above and beyond to satisfy his customers needs. The man deserves a raise. More

GOOD SERVICE!! Just needed a check-up before heading north and expecting to expose my heated garage conditioned Honda Fit to overnight COLD and probably snow. Oil w Just needed a check-up before heading north and expecting to expose my heated garage conditioned Honda Fit to overnight COLD and probably snow. Oil was changed and EVERYTHING checked in much less time than I expected. More

Excellent service . Would always return to this dealership for service. Actually repaired an area behind the the glove compartment at no charge. Prompt courteous servi . Would always return to this dealership for service. Actually repaired an area behind the the glove compartment at no charge. Prompt courteous service More

Helpful and nice John was helpful and communicated well during the entire process. Will continue to bring my vehicle to Honda of Ames. They were very helpful and qui John was helpful and communicated well during the entire process. Will continue to bring my vehicle to Honda of Ames. They were very helpful and quick. More

Execellent Service and experience Nicole was amazing and a total delight to work with. She made the whole experience very easy and low pressure. I really appreciate that as I was a f Nicole was amazing and a total delight to work with. She made the whole experience very easy and low pressure. I really appreciate that as I was a first time (solo) car buyer. This is going to be a great surprise gift for my husand. More