Honda of Ames

The service we receive at Honda of Ames is awesome and second to none!!! Always kind and courteous and professional! second to none!!! Always kind and courteous and professional! More

In June, we were excited to be able to purchase a new SUV. We did our research and were ready. When financing took over for the car selected, we started to see red flags popping up. We were told that to SUV. We did our research and were ready. When financing took over for the car selected, we started to see red flags popping up. We were told that to secure the best financing they found us, we HAD to add a service contract/warranty to get approved but no worries, it would be on the dealerships dime. As we questioned it, sure enough, no, we ARE paying for said service contract and warranty. Over a 50 dollar difference per month. Fast forward to this month and receiving a letter in the mail from one of the many finance companies that the financing at Lithia ran our information with. Sure enough, a financing offer that our monthly terms would have been a shorter loan AND A CHEAPER monthly payment. This was never shown in regards to Lithia claiming to get us the best rate possible. The loan Lithia has us in will cost us over $5k than the offer mailed directly to us. After finding this out, we decided to ask the higher cost loan company if a warranty or contract was required to secure the loan with them and of course, we received the answer that NO, it would have never been required to secure the loan. We attempted to get a response from Lithia corporate and have gotten no response back whatsoever. While we could have just ignored some of the things we've had go wrong with this, the fact that they have not even attempted to acknowledge the issues tells me we should have went elsewhere. More

Friendly service, but not very detail-oriented. I took my car to another dealer, and they found issues that this dealer missed I took my car to another dealer, and they found issues that this dealer missed More

I trust this dealer and their service department. They’re always courteous and friendly too. They’re always courteous and friendly too. More

Thanks you for changing the car oil,a application your hard amazing work I well definitely be returning soon hard amazing work I well definitely be returning soon More

Friendly, professional, on time, good explanation of service provided, does not try to upsell more services than the maintenance schedule specifies service provided, does not try to upsell more services than the maintenance schedule specifies More

I was very satisfied with my service. Staff was very helpful and nice. They did a great job on my car repairs. Staff was very helpful and nice. They did a great job on my car repairs. More

The customer service were great and I am happy with the work did on my car work did on my car More

Friendly, helpful, timely for us. We have always gotten good service. Thank you. I enjor my car. We have always gotten good service. Thank you. I enjor my car. More

This is the best dealership I have ever been to Alex was amazingly helpful thx amazingly helpful thx More