Honda of Altoona

Service department is questionable. I own 2 Hondas and have had each serviced at this dealership a total of 3 times. First time was fine, just an oil change. Next time I was charged for I own 2 Hondas and have had each serviced at this dealership a total of 3 times. First time was fine, just an oil change. Next time I was charged for a service even though the tech notes stated the service was not performed. I was never able to get anyone I explain why I had to pay for the service not performed. Third visit they recommended new struts as tires wearing uneven in the rear. Had my car for a whole day and overnight and didn't even do the actual service they recommended. They replaced the fuel pump as part of a recall instead. Josh the service advisor was barley helpful and kept saying it wasn't his fault as my ticket was started with a different advisor who wasn't there right now. I will not be going back anytime soon and will return to Honda of Des Moines where I had been going for several years, the longer drive is well worth it. More

We purchased a new Hybrid CRV last December. I paid additional to get mud flaps put on the car. When I brought it in they said it already had mud flaps. I then asked the sales person to pleas I paid additional to get mud flaps put on the car. When I brought it in they said it already had mud flaps. I then asked the sales person to please refund what I paid since they were included with the vehicle OR to please explain why they shouldn't refund me. I was told I needed to talk to the sales Manager for this. I attempted to contact him 10-15 times over this year (left messages on his answering machine and had the sales person ask him to call me. He has never responded. This is the worst customer service that I have ever experienced from any auto dealer. DO NOT BUY FROM THEM More

I had some problems with getting my car fixed at the dealership at the end it was fixed and Benjamin was very nice to me and it the battery Jon Cirksena dealership at the end it was fixed and Benjamin was very nice to me and it the battery Jon Cirksena More