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743 Reviews of Honda World - Service Center
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August 30, 2012
Jessica is always pleasant and helpful with service. We have been going to SamSwope for service for 10+ years. Only had 1 service problem in all those years and the service dept took care of problem. Jes have been going to SamSwope for service for 10+ years. Only had 1 service problem in all those years and the service dept took care of problem. Jessica always welcomes my wife and me with a smile and hug. She is a plus for the Sam Swope World. Ed and Phyllis Dickman More
by Ed Dickman
Employees Worked With
Jessica and Richard
August 24, 2012
Excellent experience, keep up the great work. Bothe jeremy and dinah were both helpful, professional and friendly. We will definately be back and recommend this dealership to our friends and family. jeremy and dinah were both helpful, professional and friendly. We will definately be back and recommend this dealership to our friends and family. More
by tgjmcarpenter
Employees Worked With
Dinah and Jeremy
June 30, 2012
Took my car (2000 Honda Accord) in for an oil change and a multipoint inspection before going on a long trip. When I picked up the car, apparently my brake fluid was low and transmission fluid needed to be a multipoint inspection before going on a long trip. When I picked up the car, apparently my brake fluid was low and transmission fluid needed to be replaced because it was dirty and, according to Richard, hadn't been replaced in 5 years. ~$90 fixes each. The transmission thing surprised me, as I had just gotten the transmission rebuilt two weeks prior. I mentioned it to Richard, but he just said that the fluid looked dirty I called up the tramission shop and, sure enough, told me the fluid was new and invited me to check the transmission fluid myself using the dipstick. Sure enough, it was clear. Yes, I'm a young guy who doesn't seem to know much about cars. However, Richard straight up lied to me More
by dchan556
Employees Worked With
Richard
March 29, 2012
I took my car for oil change. I was helped by Jeremy Bayens. Jeremy was very nice and knowledgeable and provided me with excellent customer service. The oil change was very fast and they even washed my Bayens. Jeremy was very nice and knowledgeable and provided me with excellent customer service. The oil change was very fast and they even washed my car. Thank you for the great service. More
by Louisville2012
Employees Worked With
Jeremy Bayens
March 25, 2012
In previous visits to Sam Swope Honda World I received the required express service needed for my 2008 Honda Accord. Without a doubt, Scott Reeb extended service "above and beyond" any I had previously e the required express service needed for my 2008 Honda Accord. Without a doubt, Scott Reeb extended service "above and beyond" any I had previously experienced. He initially thought the service would require 2.5 hrs, but the work was completed (w/free carwash), in 1.75 hrs. He also had given a cost estimate that exceeded what I actually ended up paying. That is ALWAYS GREAT NEWS!!! I believe it was a shoe salesperson who provided me with this level of service...about 2 decades ago! Scott and the team he represented were "off the charts" with the detailed and personalized service they provided! Thanks so much!!! Jayne Chrouser More
by JChrouser
Employees Worked With
Scott Reeb
March 21, 2012
I met Jeremy Bayens at the service center at the very end of the day. Even though I was one of the last customers through the door, he was still very attentive, courteous and professional. He had the best c of the day. Even though I was one of the last customers through the door, he was still very attentive, courteous and professional. He had the best customer service attitude. You are lucky to have an employee like Jeremy. More
by seesherri
Employees Worked With
Jeremy Bayens
March 13, 2012
The service is fantastic every time I go to have my oil changed etc. I wouldn't take my car anywhere else. Richard in the service dept is great, so nice and friendly and is always up front when it comes to changed etc. I wouldn't take my car anywhere else. Richard in the service dept is great, so nice and friendly and is always up front when it comes to what my car needs. I never feel like they are trying to nickel and dime me. I highly recommend, most people say that taking your car to the dealer for service is too expensive, but that is not the case with Sam Swope, with the VIP Club you get so many awesome deals and coupons in the mail when it's time for service! I wouldn't take my car anywhere else! More
by MorganCalkin
Employees Worked With
Richard O.
March 01, 2012
Scott Reeb and Jessica Smith have taken the time to get to know my wife and I as customers and as friends. They use the technology afforded them to be knowledgeable about my vehicles and our service prefe to know my wife and I as customers and as friends. They use the technology afforded them to be knowledgeable about my vehicles and our service preferences. Both are outstanding listeners; they listen actively, critically, and perceptively. When their work allows, they take the time to "catch up" with us and our family. We have been customers at Swope for several years, and they have won our business and our loyalty. As a dealer, the service cost may not be the cheapest, but the value is unquestionable. More
by stephandale
Employees Worked With
Scott Reeb; Jessica Smith
February 24, 2012
Oil change service. Highly recommended. The waiting Oil change service. Highly recommended. The waiting room is updated with easy connection to internet and a view into the service area! Great idea! Oil change service. Highly recommended. The waiting room is updated with easy connection to internet and a view into the service area! Great idea! The best was the courtesy from the Advisor Dinah Whttinghill. A++++++++++ More
by wilsonsu
Employees Worked With
Dinah Whittinghill
February 24, 2012
I have bought 4 cars from Sam Swope Honda, 2 accords and 2 Oddesseys, and the reason I have is the service I receive from Jessica and Randy. The entire team in the service department are great. 2 Oddesseys, and the reason I have is the service I receive from Jessica and Randy. The entire team in the service department are great. More
by T Collins
Employees Worked With
J Washer
