Honda World - Service Center

Kathy Schnapp was amazing! !!! Great experience. People are so friendly and caring. I love this place !!! Great experience. People are so friendly and caring. I love this place More

We own 4 Hondas and Debra Judd has been our go to service personnel for each one. She's knowledgeable, efficient, and always accessible. personnel for each one. She's knowledgeable, efficient, and always accessible. More

I have had my Honda Civic for about 4 years, and Josh has helped me on a number of occasions. This visit was for a filter change nearly a month ago. Very professional, honest, and always makes an auto servic helped me on a number of occasions. This visit was for a filter change nearly a month ago. Very professional, honest, and always makes an auto service visit easy. More

Great service, good and knowledgeable employees, service in a timely manner, very professional and clean environment. in a timely manner, very professional and clean environment. More

Had a great experience Mike Kavenaugh he was very helpful and informative. Car was clean and ready and informative. Car was clean and ready More

Took my used (new to me) 2020 Honda Ridgeline RTL-E with 13,000 miles in for service and potential “alarming” electrical issue. I usually avoid dealership’s service departments and tend to do my own routin 13,000 miles in for service and potential “alarming” electrical issue. I usually avoid dealership’s service departments and tend to do my own routine maintenance when I can. I had just purchased this vehicle from another non-Honda dealership and this problem was above my pay grade. Within two weeks of ownership I started having random security alarms/ horn and flashing dash lights with no obvious reason multiple times during the day…every day. I changed out the vehicle battery and key fob battery thinking that was the problem. My Google research showed it could be many things. Still being under warranty I broke from my old routine and decided to let Honda World take a crack at it. I was a little taken by surprise while treated very warmly when I showed up for my appt to drop off the vehicle. The service dept was clean and impressive looking. Communications was excellent from the start with several texts and voice calls within the first day stating they found an issue with the main Body Control module and needed to be replaced but it was back ordered (what isn’t nowadays, right?). I called and said if it was going to be weeks/months before it came in I’d come pick up the vehicle and would bring it back when the part came in. Debra, the service advisor, said “Oh, no..they put in an emergency order and it would be there on Friday and already had a tracking # (it was Wednesday when I dropped it off). I was shocked they went the extra mile to speed things up but still had my doubts and wasn’t expecting it to arrive on time but whatever. Friday evening I received a text and video from the technician explaining what they had done and a phone call saying it was ready to go. Being under warranty the cost to me was $0.00. The problem seems to have been diagnosed correctly and so far, 4 days later, the issue hasn’t returned (The horn would randomly sound several times a day with flashing lights) so I’m hoping it was resolved. After researching and reading all the rabbit holes folks have gone down with the same issue, including dealerships stating they’ve never heard of the problem before, I expected the same run around. Fortunately, Honda World diagnosed it correctly in short order and the technician even mentioned in the email video it was a somewhat common issue. We’ll done Honda World!! Under promised…over delivered! Great service! More

Every employee I came in contact with was amazing ! The employees that worked on my car had it completed in less time than I was told. I’ m always pleased with your employees. They are a very thorough The employees that worked on my car had it completed in less time than I was told. I’ m always pleased with your employees. They are a very thorough group of employees! More

Will Brown is the best, he makes certain that all my service needs are taken care of and keeps me updated of the progress. He is a joy to work with. service needs are taken care of and keeps me updated of the progress. He is a joy to work with. More

Amanda did a great job in taking car of my 2021 CRV Honda. She even mentioned location of repair shop when I was talking about paint on door being scratched. Honda. She even mentioned location of repair shop when I was talking about paint on door being scratched. More

My service writer Debra was awesome. She kept me informed on my repairs and cost. Repairs where completed whit-in the time frame she quoted. Great job. Michael J She kept me informed on my repairs and cost. Repairs where completed whit-in the time frame she quoted. Great job. Michael J More