Honda World - Service Center

Recall Service with Josh Swartz Josh was kind, responsive, and very helpful throughout the service experience on my 2014 Honda Accord, and Darrell--the shuttle driver who took me to, Josh was kind, responsive, and very helpful throughout the service experience on my 2014 Honda Accord, and Darrell--the shuttle driver who took me to, and picked me up from, work --was excellent. Both made sure my experience was pleasant and fruitful. I also had a key programmed, and Josh took care of that readily, plus the cost for the programming was much less than anticipated. More

Recall and Oil Change with Debra Judd I set up an appointment to have my 2013 Accord recall notice serviced and do an oil and filter change @ 37,000 mile service. I checked in at the assig I set up an appointment to have my 2013 Accord recall notice serviced and do an oil and filter change @ 37,000 mile service. I checked in at the assigned time, was told it would take a while and provided a courtesy ride home rather than wait in the Dealership. I received a call to inform mr the work was done, an electronic copy of my service work and cost of service. I was given a ride back to the dealership, where my bill and car (freshly washed) were ready as promised. All in all, a very good service experience. More

Sarah rocks! Brake light went out. Pulled into the Honda dealer which coincidentally was only a mile away. Sarah Gay got me out in about 10 minutes. Professional Brake light went out. Pulled into the Honda dealer which coincidentally was only a mile away. Sarah Gay got me out in about 10 minutes. Professional, very personable and another good reason I keep coming back to this dealer. More

Josh Swarts, your first line of defense! It is common to think that you can never trust a dealership service advisor.....well nothing could be farther from the truth when it comes to Josh at It is common to think that you can never trust a dealership service advisor.....well nothing could be farther from the truth when it comes to Josh at Honda World. I purchased a used 2016 Honda Accord out of state less than a week ago when I started having issues with the vehicle. After further research I found out that this car had been in for the same issue 3 times prior to my ownership. I explained to Josh that this was my 2nd time bringing it in myself for this same issue and expressed how concerning and fustrating it was. I let Josh know that I contacted Honda America (OEM) and had a case number opened. I supplied him with old service records and explained to him that I did not want my car to be treated as a "trial and error" test dummy. That I wanted the car properly diagnosed and repaired. After many calls to the OEM and Honda Tech lines... Josh got the OEM to listen. He was an advocate for me when the OEM just wanted to send me home with an unresolved problem. I honestly do not think any repairs would have gotten done if it was not for Josh and his dedication to getting my car diagnosed and repaired correctly. Josh gets 5 Stars in my book and I will never use another advisor other than him. Thanks Josh! More

Great service by Debra Judd again . The best service adviser and the best service for our 100,000 mile service ,I wouldn't go anywhere else and spend $1900.00 and feel like I got my mone The best service adviser and the best service for our 100,000 mile service ,I wouldn't go anywhere else and spend $1900.00 and feel like I got my money's worth!! More

Kathy Hawkins took great care of me! Her customer service is exceptional! I didn't have to wait too long, she offered me a free car wash. I felt like my Honda was in good hands, and as Her customer service is exceptional! I didn't have to wait too long, she offered me a free car wash. I felt like my Honda was in good hands, and as a result of her attention to detail, I'll be safe on the road. Please go see Kathy Hawkins, you won't be disappointed! More

Airbag recall I bought a used CRV, and my 16 year old bought a used Accord. Both vehicles had an airbag recall, and neither had been replaced by previous owners. I bought a used CRV, and my 16 year old bought a used Accord. Both vehicles had an airbag recall, and neither had been replaced by previous owners. I called on Monday, was able to get my vehicle in on Wednesday morning (kept son's to drive), then son's car on Thursday morning. Work was completed that day, and Doug West was great about contacting me with the status of each car. More

Service Center = Service The Service Center was extremely busy yesterday when I brought my car in for my appointment. I'd like to call out Debra and Jessica for their efficien The Service Center was extremely busy yesterday when I brought my car in for my appointment. I'd like to call out Debra and Jessica for their efficiency, helpfulness and hard work. More

service We had our mini van serviced and i've never seen such a warrmer crew, everybody was so nice. Also the lounge has mulitiple tvs a kids room also the pl We had our mini van serviced and i've never seen such a warrmer crew, everybody was so nice. Also the lounge has mulitiple tvs a kids room also the place has a snack machine, complimentary drinks and complimentary fruits! I come here every time and never get disappointed! More

Routine oil change and tire rotation Service was prompt and courteous. All terms were explained clearly. The final bill was less than what was estimated at the beginning. I was complet Service was prompt and courteous. All terms were explained clearly. The final bill was less than what was estimated at the beginning. I was completely satisfied. I have been a customer of this dealer for more than 20 years. More