Honda World - Service Center

After purchase support was horrible I purchased a 2018 CRV. The purchasing experience went well. The after purchase experience has been horrible. I purchased two accessories that had to I purchased a 2018 CRV. The purchasing experience went well. The after purchase experience has been horrible. I purchased two accessories that had to be ordered and installed at a later date. I also paid for window tinting that was scheduled when my accessories arrived. A loaner car was promised while my vehicle was in their care. My first scheduled appointment somehow got messed up, so they rescheduled. When I arrived for my second appointment, I was told a loaner car wasn’t available, and they would call me for yet, a third appointment. I live 45 minutes from the dealership. To make matters worse, the service rep was very indifferent, never apologizing. More

Recall service appointment I was greeted by Debra Judd, service advisor. She was very professional and explained the service to be preformed. I ask if I could add my regular ser I was greeted by Debra Judd, service advisor. She was very professional and explained the service to be preformed. I ask if I could add my regular service maintenance also. She said yes and ask if I was waiting for it. I said yes and she said it would be about 3 hours total. I told her that was fine. She explained the work to be performed and showed me to the waiting area. Between Debra Judd and the lady in the waiting area, they showed me the available drinks,snacks, etc. to make me comfortable for the wait. I especially appreciated the personal friendliness and courtesy they showed me. Debra Judd made several trips to let me know the progress on my car. The car was finished and washed in less than the 3 hours expected. After being completely informed, treated with courtesy, and the overall friendliness I was shown, I was a “Happy Camper” !! You don’t see that extra personal touch and effort much anymore!!!! Thank You More

What I think. The only problem I had was with the representative that answered the phone,not friendly,very short. On the other hand, Brittany and Abby were very hel The only problem I had was with the representative that answered the phone,not friendly,very short. On the other hand, Brittany and Abby were very helpful. Had to call back several times,just to verify I understood everything.Gorda gave me a total price of $173.77, and when we picked car up total was $ 246.47. Brittany to take care of the problem. More

100% Satisfied! Friendly, knowledgeable, & accommodating for a fantastic service experience (as always)! This is the dealership & service center I will be going to fo Friendly, knowledgeable, & accommodating for a fantastic service experience (as always)! This is the dealership & service center I will be going to for all my vehicle needs. More

Great troubleshooting and repair Took in my 2018 Odyssey due to an annoying rattle. Mike Kavanaugh did a great job with his service team to find the issue and get it fixed. Mike com Took in my 2018 Odyssey due to an annoying rattle. Mike Kavanaugh did a great job with his service team to find the issue and get it fixed. Mike communicated well and was very professional. Thank you. More

Excellent Serivce Always have had great service here. Michael is an excellent HW representative. Got done earlier than anticipated. Comfortable waiting room. But t Always have had great service here. Michael is an excellent HW representative. Got done earlier than anticipated. Comfortable waiting room. But the coffee is awful!! Now i know what you did with all those dead batteries you take out of cars.....:) More

Service visit I stopped by without an appointment and was taken immediately even though I could see they were very busy. As always the service was reviewed with me I stopped by without an appointment and was taken immediately even though I could see they were very busy. As always the service was reviewed with me when I went to pick up my car. More

Excellent service Had a tire with a cut on the side. Went in to get tire replaced. The rep suggested to have alignment checked and it needed attention. This extra sugge Had a tire with a cut on the side. Went in to get tire replaced. The rep suggested to have alignment checked and it needed attention. This extra suggestion will probably save me a lot in the future. They texted me when ready and reviewed what they did. This is great service. More

Service Center is top-notch I purchased a Honda Cr-V ten years ago from Honda World. I have used the service center many times and trust them with my car. The fact that they assi I purchased a Honda Cr-V ten years ago from Honda World. I have used the service center many times and trust them with my car. The fact that they assign each customer a service advisor as point of contact is reassuring, and they keep me posted about the status of my car. They always run the car through the car wash before I pick it up, too! More

Service review Excellent job! Can’t think of anything that you could do better! Thanks for the shuttle so we could get something done while our car was being service Excellent job! Can’t think of anything that you could do better! Thanks for the shuttle so we could get something done while our car was being serviced 😊😊 More