Honda World - Service Center

Excellent and quick service Kathy was super helpful and professional. I couldn't believe how quick service was. I did not have an appointment, but I went on a day when I was in n Kathy was super helpful and professional. I couldn't believe how quick service was. I did not have an appointment, but I went on a day when I was in no rush. Honda World was busy, but Kathy was very attentive. I even received a text from her when my car was almost ready. More

Ryan answered all my questions. He did not rush me. Ryan answered all my questions. He did not rush or pressure me. He drove me on test drive pointing out car features. I especially liked maintence Ryan answered all my questions. He did not rush or pressure me. He drove me on test drive pointing out car features. I especially liked maintence and lifetime powertrain warrenty. More

Great service experience. Nick Colbert was my service advisor.He was friendly and courteous and made my experience great.He explained what service was preformed and what future Nick Colbert was my service advisor.He was friendly and courteous and made my experience great.He explained what service was preformed and what future services should be preformed. Very helpful. More

Excellent I brought my car in to get an oil change, the person I met was Anna Mack. Ms. Mack greeted me with a warm smile and friendly tone. She let me know tha I brought my car in to get an oil change, the person I met was Anna Mack. Ms. Mack greeted me with a warm smile and friendly tone. She let me know that my car was in great care and hands. Ms. Mack gave me the best service experience I could have asked for, she is a huge asset to Louisville Honda World and because of her me and all my friends will be bringing our business to her from now on. More

Great Took my 2013 CR-V in for oil change and walked out with a new 2018 CR-V. Nice place, quick service and knowledgeable sales staff. My second car from Took my 2013 CR-V in for oil change and walked out with a new 2018 CR-V. Nice place, quick service and knowledgeable sales staff. My second car from here. More

First oil Change I recently had my brand new 2018 Honda Accord Hybrid in for its first oil and filter change. Initially I was happy with the appearance and customer s I recently had my brand new 2018 Honda Accord Hybrid in for its first oil and filter change. Initially I was happy with the appearance and customer service of the dealership as well as the speed of service. However, upon driving the vehicle home I noticed that the maintenance computer had not been reset indicating that my oil was not changed. Out of fear that they didn’t change the oil I peaked under the hood and pulled the dipstick. To my shock and disgust, I found the technician had over filled the oil. As a result I had to crawl under the car and drain the equivalency of a full quart of oil from from the engine. This brought the oil back to the normal range on the dipstick and safe operating condition. Had I not done that the vehicle most likely would have had an engine damage. How does a technician not know that a hybrid requires 4 quarts of oil and not 5?! Can’t trust anyone. Image-1.jpeg More

needed help I have been to Honda for service twice in the last couple of weeks. I had two car issues not caused by Honda, but due to me having service done at ano I have been to Honda for service twice in the last couple of weeks. I had two car issues not caused by Honda, but due to me having service done at another location.. I called Honda for help with the problems and each time they took care of me even though the problems was not caused by them. I had a headlight installed wrong and then had a question as to whether or not an oil change had been done at other location because oil life percentage was reading the same as it did when I took it to be done. Because of Dale Greathouse's kindness and understanding of my frustration with all the service people I came in contact with in my two visits, I now have peace of mind that my car is in good repair and ready for winter. More

Service-Nick Colburn My service rep -Nick was awesome! He greeted me immediately, was personable , not loud or overbearing. He didn’t pressure me I to any of my services. My service rep -Nick was awesome! He greeted me immediately, was personable , not loud or overbearing. He didn’t pressure me I to any of my services. I was out quickly . He kept me updated on all parts of my service. He was excellent More

Professional and friendly We were in on time, out earlier than expected. All work done, reasonably priced. Very pleased with the service and professionalism. Will keep going We were in on time, out earlier than expected. All work done, reasonably priced. Very pleased with the service and professionalism. Will keep going back. More

airbag replacement I was contacted by Honda to have the airbag replaced because of a recall. We set the appointment, I got a reminder, and then came in. Josh was there t I was contacted by Honda to have the airbag replaced because of a recall. We set the appointment, I got a reminder, and then came in. Josh was there to get every thing started. I left and they completed the work. I got a call telling me it was finished and I drove the rental car back to them. The car was clean and service done as expected. Very nice experience and I plan to be a continuous customer. More