Honda World - Service Center

We had a great experience at the Honda World service center. Our air conditioning went out and we brought the car in with no appointment but they took it right in anyway. Since we didn't have an appoint center. Our air conditioning went out and we brought the car in with no appointment but they took it right in anyway. Since we didn't have an appointment, they had to work it in with the other cars but took great care of it and promptly too. Debra kept us informed of what was going on at least once a day which I did not expect. I suppose you could ask for better but I don't know where you would find it. Great job guys!!!!! More

I was extremely pleased to learn Honda World has a separate waiting room for people who want to wear masks. Socially distanced seating is provided. The dealership has been remodeled and upgraded. I separate waiting room for people who want to wear masks. Socially distanced seating is provided. The dealership has been remodeled and upgraded. I was very impressed overall. Kathy was wonderful to work with and made sure I understood the scope of service that would be performed and the cost. More

Excellent care provided, clean and accommodating. Will use again. I brought my dog, helping her get used to people cause she is a rescue. All employees were very nice. use again. I brought my dog, helping her get used to people cause she is a rescue. All employees were very nice. More

Recently had to have my car serviced (2019 Honda Pilot Elite). Doug West went ABOVE and BEYOND to satisfy my needs. We we're headed on vacation in a couple of days and I needed to get my oil changed, have Elite). Doug West went ABOVE and BEYOND to satisfy my needs. We we're headed on vacation in a couple of days and I needed to get my oil changed, have the A/C checked and have some recalls completed before putting the car on the road. Seeing that they would have to keep my car overnight, Doug set me up with an overnight rental via Honda's rental service. Later, Doug informed me that my A/C needed a new condenser, but they didn't have any in stock. Knowing we were headed South for 10 days and not wanting me and my family to potentially ride around Florida and Georgia with no A/C, Doug called me and suggested we use a rental car for our vacation vehicle and Honda would cover the expense. I've always heard not-so-flattering things about getting your serviced at the dealership...they gauge you on the price, upselling you to get things fixed that are urgent or relevant to your visit, etc. My experience with Sam Swope Honda's service center has been the polar opposite! And this latest experience has been EXCEPTIONAL! Doug has been an absolute JEWEL! Whatever you guys are paying him, it's not enough. I'm a sucker for high quality customer service and he certainly epitomizes that by the way he treated me. Thanks Doug! More

I got express services done here ! Super helpful, very friendly, answered any questions or concerns I had! Sarah was a great help! she gave me suggestions on what I needed done they gave me a run down dia friendly, answered any questions or concerns I had! Sarah was a great help! she gave me suggestions on what I needed done they gave me a run down diagnostics for the outside of my car and told me my tire thread it was all in all a 10/10 experience More

I bought my 2019 Honda Odyssey two years ago. I have taken my car to be serviced at Honda World ever since - even though I live within a few miles of a different Honda dealership. Why do I drive the 20 taken my car to be serviced at Honda World ever since - even though I live within a few miles of a different Honda dealership. Why do I drive the 20 extra miles? The courtesy, professionalism and integrity of this dealership simply stands out. It might be the same at the closer dealership but Honda World of Louisville has simply earned my business by treating me like a friend. More

Dorottya was extremely professional and super easy to work with. She understands the Honda products and was able to make us comfortable with the CRV. Everyone we encountered at Honda was great...an impe work with. She understands the Honda products and was able to make us comfortable with the CRV. Everyone we encountered at Honda was great...an impeccable staff... More

Great efficient and courteous service. They have done all my service since the pilot was bought new and I drive a hour and twenty minutes to have it done. my service since the pilot was bought new and I drive a hour and twenty minutes to have it done. More

I have never had experiences with a dealership that are as pleasant and smooth as the recent visits I have had at Honda World....They are FULLY committed to your complete satisfaction....Jason S. as pleasant and smooth as the recent visits I have had at Honda World....They are FULLY committed to your complete satisfaction....Jason S. More

Always a good experience working with Debra Judd at Honda World. Everyone is friendly and tries to get things where they need to be. Even when unexpected delays come, Debra has always been attentive and let World. Everyone is friendly and tries to get things where they need to be. Even when unexpected delays come, Debra has always been attentive and let me know exactly what is happening and tries to do the right thing with service and value. Would definitely recommend this place. More