Honda World - Service Center

We bought our Odyssey brand new from Honda World in 2018. in 2022 all the warning lights kept going off randomly. Two different appointments with their service department and nobody could find anything wrong in 2022 all the warning lights kept going off randomly. Two different appointments with their service department and nobody could find anything wrong.   This continued intermittently and we took it back in to HW in 2023. They said that Honda had released a warranty/recall for the faulty part causing this issue. They then tried to tell us that we were now past the mileage for this recall. We argued that this was a pre-existing issue and we had brought it in for the same thing the year prior. they acknowledged this and said they would honor the recall.   It took over 6 months for them to get the part. When they finally did, THEY called us to schedule the install of the covered part. We made arrangements to have the part put on and took the van down to HW. Upon arrival they told us that Honda was no longer going to honor the recall and we would have to pay for the parts and labor. Mind you, they ordered that part and called us to schedule the install. Their bait and switch attempt for this should be a red flag to any future or current customers. I have asked for a call from the service manager but he keeps having one of his techs call as he knows he is in the wrong and doesn't want to answer for their crooked ways. I strongly caution anyone to avoid buying anything from this organization as their only concern is for their profit margin and not their customers. More

Had our honda in 2 to 3 times and never got the problem solved. Found out later from another mechanic who is very honest that things honda charged us for had not been done. Honda called us to tell us it solved. Found out later from another mechanic who is very honest that things honda charged us for had not been done. Honda called us to tell us it would now be up to $4600 more the third time around. They wanted us to just trade it in and offered a very low trade in value. Carmax had offered us almost double their amount. We will never go back to this place again. It is a shame. We were hoping it was a trustworthy place but found out we had been ripped off and lied to. BEWARE! More

Always have an extremely easy experience with Debra Judd in service. She always is courteous, knowledgeable and sensitive to our needs. in service. She always is courteous, knowledgeable and sensitive to our needs. More

Excellence service and follow up! On time service with sufficient reminders and knowledgeable staff!! Their service team is great! On time service with sufficient reminders and knowledgeable staff!! Their service team is great! More

Really good experience they talked nicely but parts price is little high over all good thanks honda is little high over all good thanks honda More

They did a great job servicing my Civic. In and out in a timely manner. Will be back and highly recommend. In and out in a timely manner. Will be back and highly recommend. More

It was a great experience as always. Always appreciate the service you all always provide Always appreciate the service you all always provide More

I dealt with Josh Swartz at Honda World Louisville for my car service. He was friendly, smart. And efficient. No complaints! car service. He was friendly, smart. And efficient. No complaints! More

Service is always very efficient. Jose explained my services and why they were necessary. Online payment feature is very nice and makes picking up my vehicle extremely fast. Will cont Jose explained my services and why they were necessary. Online payment feature is very nice and makes picking up my vehicle extremely fast. Will continue to have all my scheduled services performed here as long as I own my Honda! More

Jacob did an amazing job fixing my phone connection and getting android auto to work in my civic getting android auto to work in my civic More