Honda World

Great service Thanks for giving a free oil change since it was the first one on my new Hrv. I will be back! Mike was very helpful with the shuttle set up and the Thanks for giving a free oil change since it was the first one on my new Hrv. I will be back! Mike was very helpful with the shuttle set up and the driver was very nice too! More

Wonderful service Appreciate how kathy took care of me. Knew jessica had moved up but she recommended kathy who gave me same great service. I had tire pressure issue a Appreciate how kathy took care of me. Knew jessica had moved up but she recommended kathy who gave me same great service. I had tire pressure issue and asked about oil change. Car serviced and feel good about customer service More

The worst car buying experience I have ever had. I knew what I wanted when I went in but the sales person told me they didn't have it in stock and steered me to one that was $10K more expensive. It h I knew what I wanted when I went in but the sales person told me they didn't have it in stock and steered me to one that was $10K more expensive. It had been on the website for a week and stayed there for a couple of weeks after. He was condescending and made me feel like I was wasting his time. When I complained later I was told, "Oh, that's just his way, he's just laid back." He needed extensive training in customer service. I admit I'm an easy mark for a good salesman, but Sam Swope has such a good reputation I thought I'd be treated right. I paid a total of $26K for a car I didn't intend to buy and do not like. I spent much more than I could afford and had budgeted for. Now after 8 weeks of waiting for the new tag to come, I call and find out I'm expected to come there and pick the tag up. Why should I have to drive 15 miles each way to pick it up when they got $26K from me? I have never had to go to the dealer to get the tag; other dealers automatically mail them. I will go back for the service that was included in the sale and for warranty protection but I will never go back there to buy a car, used or new. More

Good experience Very good work. Changed the oil in my vehicle, the battery in my keyless remote and washed my car. No issues. Great customer service provided. Very good work. Changed the oil in my vehicle, the battery in my keyless remote and washed my car. No issues. Great customer service provided. More

Great People. Great Prices. Great Truck. We had originally decided not to drive from Montgomery, AL, all the way up to Louisville just for a good deal on the vehicle we wanted until we found We had originally decided not to drive from Montgomery, AL, all the way up to Louisville just for a good deal on the vehicle we wanted until we found out it would save $5,000! My husband initially talked to Arthur Wilson, and he was super helpful & friendly. He kept tabs on us the week before we could drive up there & also checked in with us several times on the Saturday we traveled up there. We felt like we had royalty treatment from the beginning. Arthur arranged to make sure the vehicle was there for us to look at & was waiting for us when we arrived. He and Larry Milburn worked hard to make this as quick & easy on us as possible. He was just fine with us going over everything with a fine tooth comb & taking it out for a spin. It looked and drove beautifully and was exactly what we were looking for. We felt like we had a new friend when it was time to go. Everything was very professional and problem-free. It's been about a month now & we are still as happy as Day 1. More

Listen up ladies Kathy exceeded my expectations. I came in for an Express Oil Change. She listened to what I said, valued my time and was very respectful. ... a true Kathy exceeded my expectations. I came in for an Express Oil Change. She listened to what I said, valued my time and was very respectful. ... a true professional. Thank you for a good experience. More

It's a Honda, What Else Do You Expect! Honda's have been in our driveway for over 23 years. We buy them and plan to drive them until the wheels fall off. We swapped out Accord with our dau Honda's have been in our driveway for over 23 years. We buy them and plan to drive them until the wheels fall off. We swapped out Accord with our daughter so she could place our grand-daughter in a larger car than her Civic. The Civic now has over 250K miles. We decided we were tired of shifting gears and using a clutch. We started looking at Honda World, where we had purchased 2 Hondas before. Doug met us at the lot and showed us the cars we were interested in. He explained the different features of the various models of new cars, as well as the Certified Pre-Owned cars. As we test drove our choices, Doug sat in the back seat and and pointed out the features of each car. He researched the inventory to try to find the CRV we were looking for. There was no pressure at any time. When he called to let us know the one we wanted was in route, we were ready to buy. He met us at the door and walked us thorough the negotiating and purchasing process. When the car arrived at the lot, Doug called to let us know it was set up and ready. When we arrived, the paperwork was ready and we paid within minutes. Then Holly, the delivery specialist took over and showed us how to make the car ours. She even set up our phones to sync with the car. It was a pleasure working with all the outstanding staff at Honda World. More

New Car and Outstanding Help! I purchased a new car from Honda World this week. It was an outstanding experience, from the sales to the delivery. First, I have to mention that I I purchased a new car from Honda World this week. It was an outstanding experience, from the sales to the delivery. First, I have to mention that I have not had a new car in along time, (because I have been driving a Honda!) so all the electronics were new to me. Holly Pitt sat in the car with me and explained all the new gadets and helped set "my" preferences for how my CRV would work. Holly was so patient and took the time to answer my questions, even the crazy ones! I would highly recommend her for help learning about a new car! She also made sure to mention the Honda events on Saturdays that help Honda owners learn about their cars. I really appreciate her help and I felt more confident about my new car and its workings leaving the dealership. In addition to Holly, Lollie Reiss was so great when it came to purchasing the car. She is a sales consultant, but I did not feel pressured or rushed by her and she gave me the time to think about my decision. She too answered all my questions and spent time with me explaining the finances and how Honda World could help me. It was such a pleasurable experience I would highly recommend Honda World for buying a car. Finally, Ryan in finance was so helpful in going over all the paperwork and suggesting additions that would help cover my new car. I again did not feel pressured to purchase anything additional and appreciated his suggestions, because some of them I did not even know were available. Plus he is a Cards fan! More

Excellent salesperson After a rocky start, Marshall Dean stepped in and made purchasing a vehicle a pleasure. His attention to the customer and his willingness to go above After a rocky start, Marshall Dean stepped in and made purchasing a vehicle a pleasure. His attention to the customer and his willingness to go above and beyond is truly the mark of a good businessman and salesman. The fact that he is an all around good person only adds to his charm. I will continue to seek his counsel and business for any vehicle purchases in the future. Other salesmen would do well to emulate and learn from Mr. Dean. Thank you. More

Highly recommend the wonderful people at Honda World!! I absolutely love my 2017 civic hatchback!! It perfectly fits my needs and is amazing to drive around! Many thanks to everyone for their ability to as I absolutely love my 2017 civic hatchback!! It perfectly fits my needs and is amazing to drive around! Many thanks to everyone for their ability to assist in this decision!! More