Honda Windward - Service Center

Scheduled service I like taking my car to handa windward because they make it easy for me. They’ve tracked the service and wear on my CRV and keep it happy for me. Just I like taking my car to handa windward because they make it easy for me. They’ve tracked the service and wear on my CRV and keep it happy for me. Justin insured I understood what was necessary at this service. And I’m happy because they have a very nice shuttle driver to get me home. And I’m sorry I’ve forgotten his name. More

One bad egg JAMES and the rest of the service advisors are always knowledgeable, very responsive, accommodating, and anticipate our needs at every visit. TONI JAMES and the rest of the service advisors are always knowledgeable, very responsive, accommodating, and anticipate our needs at every visit. TONI (at the reception desk), on the other hand, made us feel unwelcomed when we walked through the sales door entrance. She stopped us as if we were trespassing, and when I replied that we were here to pick up our car (after she questioned me a second time), she rudely replied, "Well, sheesh, I was just asking!!" The reason why we service our vehicle at Honda Windward is because we value their service over Pacific Honda, where we purchased our vehicle. TONI is an exception to your/our standards, and falls well below. She made us feel as though we were intruders, and I didn't want the incident to tarnish our review for James, but it has stayed with me and bothered me since More

For maintenance service Very friendly receptionist she explained clearly what the mechanics would do for my car and let me where the bathroom and where the coffee station . T Very friendly receptionist she explained clearly what the mechanics would do for my car and let me where the bathroom and where the coffee station . The service was fast and good More

Battery Problem Inefficient diagnosis of problem with the battery. Technician tried to overlook the fact that the battery had given us problems since the purchase of Inefficient diagnosis of problem with the battery. Technician tried to overlook the fact that the battery had given us problems since the purchase of the vehicle. Going in today with the same problem we had within a week of purchase of the car should have been enough to put in a new battery right away. Testing batteries for holding a charge is an unreliable way to decide if a battery is good. One test shows no problem, and the next may show something quite different. The battery’s history was that there was a problem. A replacement should have been the first and only step. (My son’s girlfriend missed a class at UH because of the delay.) This was the first time we had a question about the service department’s judgment on an issue. Mahalo for letting me give a critique on the servicing. More

SERVICE Friendly and knowledgeable service rep. Easy drop off anytime. Quality service that you can rely on at a very fair price. Highly recommend Honda Wi Friendly and knowledgeable service rep. Easy drop off anytime. Quality service that you can rely on at a very fair price. Highly recommend Honda Windward. More

Very good Nice, friendly people and a shuttle to bring me to the mall and back.. They were good at explaining the work done. Plus the use of coupons Nice, friendly people and a shuttle to bring me to the mall and back.. They were good at explaining the work done. Plus the use of coupons More

Good service Completed in time quoted Very good customer service. Service details spelled out very clearly. Receive a nice welcome from all people in the srrvi Completed in time quoted Very good customer service. Service details spelled out very clearly. Receive a nice welcome from all people in the srrvice dept More

Service was great, could not ask for anything more. Exceptional service. Anna Lisa was really helpful. Service was prompt and all my queries were answered. Our service agreement is quite exceptional. We Exceptional service. Anna Lisa was really helpful. Service was prompt and all my queries were answered. Our service agreement is quite exceptional. We are really happy with our Honda Civic. More

Misleading Tactics Called to them to see if my bumper to bumper warranty would cover my car battery after owning my certified pre-own 2015 Odyssey for four months. They Called to them to see if my bumper to bumper warranty would cover my car battery after owning my certified pre-own 2015 Odyssey for four months. They didn’t give a yes or no until I took my vehicle to them. After it was all said and done I was told that the battery was not cover and gave me a brand new one that has a 100 months warranty (8yrs 3months). And pretended to “hook me up” by not charge me for labor. xxx!?!? Could of avoided all this with a simple no it’s not and gotten one at O’Rielly 3 days sooner for the same price. Felt like I was mislead into going there just so they can “hook me up” for a battery. More

Great and quick service Came in earlier. Receipt checked in me very first. 30 minutes later I got my car serviced. This is my first dealer in Hawaii and I will recomend it to Came in earlier. Receipt checked in me very first. 30 minutes later I got my car serviced. This is my first dealer in Hawaii and I will recomend it to everyone. More