Honda Westborough - Service Center

Fantastic Customer Service Justin was so helpful and courteous when I took my HRV in for a recall. Definitely the best experience I’ve had bringing a car in for service. I will Justin was so helpful and courteous when I took my HRV in for a recall. Definitely the best experience I’ve had bringing a car in for service. I will be asking for him directly with any other service or repair. He listened to my concerns and did not try to upsell me on anything. Customer service like this really puts you at ease. I love that my car was vacuumed and washed too! Thank you so much for making this a pleasant experience! More

Fantastic! I had a 2006 civic that had some idling issues. Chris got me in, diagnosed, and fixed the problem within hours of the car being dropped off. All this I had a 2006 civic that had some idling issues. Chris got me in, diagnosed, and fixed the problem within hours of the car being dropped off. All this just before the New Year holiday, and they were already booked solid. The car is running fantastic! Couldn't be more happy with the service I received. The service writer, Matt, was also great! He listened carefully to my concerns, and communicated effectively everything that the car needed. Thanks, Matt More

Routine service Chris was very helpful and kept me informed every step of the way. I had a lot of work done in a short period of time and was very satisfied. Chris was very helpful and kept me informed every step of the way. I had a lot of work done in a short period of time and was very satisfied. More

software update Pleasant people ride home and back with Jeff. Made the service updates to the software. Didn't have to wait got a ride home with Jeff. Later was pi Pleasant people ride home and back with Jeff. Made the service updates to the software. Didn't have to wait got a ride home with Jeff. Later was picked up and got the car. More

Service Very courteous and attentative staff. Willing to assist customers immediately. Staff assisted as soon as I entered the service area which is currently Very courteous and attentative staff. Willing to assist customers immediately. Staff assisted as soon as I entered the service area which is currently undergoing renovations. More

Excellent Service Appointment Came in for an airbag recall. Service Advisor Matt Gonyea did his usual excellent job estimating the expected time of the repair, despite the dealers Came in for an airbag recall. Service Advisor Matt Gonyea did his usual excellent job estimating the expected time of the repair, despite the dealership being extremely busy. The whole service department does an excellent job, and is friendly and knowledgeable. More

Great service Everything is easy from appointment to pickup. Service advisor was excellent and kept me up to date. Everyone I encountered was very nice and helpful. Everything is easy from appointment to pickup. Service advisor was excellent and kept me up to date. Everyone I encountered was very nice and helpful. More

Scheduled service/recall I had a scheduled appointment and even through the stress and chaos of the holidays approaching, Jody Smith was very kind, patient, and extremely help I had a scheduled appointment and even through the stress and chaos of the holidays approaching, Jody Smith was very kind, patient, and extremely helpful to make the process smooth and fast. Great customer service! More

Brake service I was originally at dealership for an airbag recall, but asked the technician to also check my brakes for wear. Satisfied with the work done. I was originally at dealership for an airbag recall, but asked the technician to also check my brakes for wear. Satisfied with the work done. More