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Honda Westborough - Service Center

Westborough, MA

4.8
1,554 Reviews

1,554 Reviews of Honda Westborough - Service Center

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March 05, 2022

It is always pleasure to go to Honda Westborough. The staff is always friendly and service is always timely. Thank you Herb Chambers Honda! More

by ShrewsburyGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Smith , Alex Gould
Mar 08, 2022 -

Honda Westborough responded

We're honored to receive your support! Thanks for being a Herb Chambers Honda of Westborough customer. We look forward to your next visit!

March 04, 2022

Kevin Chu in Service was great , kept me updated and got me in and out quickly. More

by Ilovetuscanyatnight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Chu
Mar 07, 2022 -

Honda Westborough responded

We're so happy to hear this! Thank you for visiting Herb Chambers Honda of Westborough and please don't hesitate to reach out if we can be of service again in the future!

March 03, 2022

Prompt, clean, friendly. They actually pick up the telephone when you call them!! They found me a discount. More

by Lulus mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Mar 04, 2022 -

Honda Westborough responded

Thank you for the fantastic feedback! We hope we can be of service to you again in the future! - The Herb Chambers Honda of Westborough Team

February 28, 2022

I personably witnessed the EXTRA SERVICES not required, and all the customers deferred to their mechanics to perform the non required services. Please HERB stop those meetings to increase your bottom line. More

by jacques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jody Smith , Alex Gould
Mar 15, 2022 -

Honda Westborough responded

Jacques, We're disappointed to hear that your experience wasn't up to our high standards. We appreciate you bringing this to our attention and would like to discuss your concerns to determine how we can help. Please reach out to me directly to address these complaints. Thank you, James A. Bulger - General Manager - james@herbchambers.com

February 27, 2022

I brought my Honda CRV in for maintenance service, very satisfied with service department, Kevin was very friendly, very professional, took time to answer any questions I had. Excellent maintenance servic More

by smazzocchi1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Chu
Mar 01, 2022 -

Honda Westborough responded

Thank you for trusting the Herb Chambers Honda of Westborough team with your CR-V! We're glad to hear Kevin provided you with excellent service during your visit and we hope to see you again next time. Take care!

February 24, 2022

I came in without an appointment with a problem shown by the tire pressure indicator. Was service immediately and was told that I should have one of my tires inspected more thoroughly. They found a nail More

by a_tilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Sinclair and the man who greets customers when first arrive. It was this man who advised to have tire further looked at. Don't know his name.
Feb 24, 2022 -

Honda Westborough responded

This is what we like to hear! We hope future customers see your review! See you next time at Herb Chambers Honda of Westborough!

February 24, 2022

My dealings with Herb Chambers Honda of Westborough have been very good since I purchased my CRV two years ago. They are way more trustworthy and aboveboard than the Honda dealership which is much closer to More

by Harve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Sinclair
Feb 25, 2022 -

Honda Westborough responded

Thank you for trusting the Herb Chambers Honda of Westborough team with your CR-V! We appreciate your continued support and look forward to your next visit!

February 22, 2022

Very quick and complete service. Also Jody was very knowledgeable. Took care of all my concerns and good to have the car washed. More

by Bevm395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Smith
Feb 24, 2022 -

Honda Westborough responded

Thank you for the review! We're happy to hear Jody & the team took great care of you and we look forward to seeing you again next time here at Herb Chambers Honda of Westborough!

February 22, 2022

I waited more than 70 minutes this morning 2/22:2022. just for an oil change. I arrived about 7:35am for a 7:45 am service. I got my car back about 9:00 am and even it was no car wash. The appointment More

by Yu Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. Chu
Mar 08, 2022 -

Honda Westborough responded

Hi Yu, I'm sorry to hear that the service took longer than anticipated. We appreciate you as a customer and hope to gain back your trust next time by providing you with a more efficient appointment. Thanks, James A. Bulger - General Manager - james@herbchambers.com

February 17, 2022

My car broke down in the midst of a family emergency. Kevin and Senior went out of their way to make every accommodation to get my car back to me as soon as possible. Their communication, compassion, and More

by Kathleen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Senior
Feb 17, 2022 -

Honda Westborough responded

Hi Kathleen, I'm happy to hear that our team took such great care of you at Herb Chambers Honda of Westborough! We're happy Kevin and Senior got your car back on the road! See you next time!

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