Honda Westborough - Service Center

My experience is that Herb Chambers Honda Westborough is intent in providing excellent service with a friendly customer focused attitude. The dealership waiting area is clean, quiet and comfortable. intent in providing excellent service with a friendly customer focused attitude. The dealership waiting area is clean, quiet and comfortable. More

Excellent services. staffs and manager on service department are superb on car care and customer services. staffs and manager on service department are superb on car care and customer services. More

Vadim was very professional. Everything went smooth from the time. We talked off the car the night before to the time I picked up the car. Thank you for the excellent service. Everything went smooth from the time. We talked off the car the night before to the time I picked up the car. Thank you for the excellent service. More

Excellent service department. Explained in detail suggested repair costs and options. Comfortable waiting area and showroom Explained in detail suggested repair costs and options. Comfortable waiting area and showroom More

Jennifer was very professional and helpful. Car was returned clean and ready to go! Pleasant experience. Car was returned clean and ready to go! Pleasant experience. More

I am a very long time customer and will likely continue leasing cars from Herb in the near future but there is one annoying aspect of the dealership that is both amusing and could be improved so simply. Wa leasing cars from Herb in the near future but there is one annoying aspect of the dealership that is both amusing and could be improved so simply. Waiting. Annoying, intolerable waiting for those of us with no patience at all. Whether it is for service, sales, giving feedback, etc. it seems I am forever asked to "Just give me a second" as some Herb employee tends to some task that takes precedence over my time. For example, I schedule a simple oil change, bring it to the dealership on schedule and am immediately asked to wait while the car is inspected by the intake person. Then I am given the magic sticker and asked to bring it to the service agent, who asks me to wait while he finishes his phone call. Now wouldn't it have been nice if the intake person had the paperwork ready ahead of time for me to sign and instructed me to make myself comfortable in the lounge area where I would be found if the need arose? Where I could work or read or do something useful instead of wait. Now the truly ironic part of this story is that I fully intended to pass this message on to the nice young woman who called to make sure I was 100% satisfied with my experience at the dealership, but when I called to talk to her, I was put on a 3 minute wait! Surely, the technology exists to immediately get shunted to voice mail where I could leave a message. Or a suggestion to use email or text would be offered if the agent is busy. But wait? No thanks. Life's too short. More

Jennifer, my Service Adviser, was excellent. She had detail information for me and was very patient with me. She had detail information for me and was very patient with me. More

Went in for an oil change and transmission fluid change, didn’t appreciate when I was told that I needed other expensive services when I knew that I didn’t didn’t appreciate when I was told that I needed other expensive services when I knew that I didn’t More

Excellent for a dealer. Service when you need it. Clean. Efficient. Able to update status with text messages. Pricing was likely higher than elsewhere, but if you need a dea Service when you need it. Clean. Efficient. Able to update status with text messages. Pricing was likely higher than elsewhere, but if you need a dealer, they provide a very good experience. More

Outstanding service group who genuinely want to help. My advisor, Vadim, was excellent! I will definitely bring my cars there for service. My advisor, Vadim, was excellent! I will definitely bring my cars there for service. More