Honda Westborough - Service Center

Very good experience with our service visit. Everyone was helpful and we felt our car was in good hands. We were cared for in a professional manner and timely. Thank you Everyone was helpful and we felt our car was in good hands. We were cared for in a professional manner and timely. Thank you More

Tristan was Professional, courteous, and true to his word about length of time for service. about length of time for service. More

Service was fast and professional. Scott Sundlie was my service representative and was very pleasant to deal with. He kept me up to date with text messages and the whole ordeal couldn Scott Sundlie was my service representative and was very pleasant to deal with. He kept me up to date with text messages and the whole ordeal couldn't have been smoother. Thank you, Scott! More

Exercise Caution and Avoid This Dealer! I feel compelled to warn you about the dealership I recently had an unfortunate experience with. I entrusted my 2019 Honda Pilot to them for a rea I feel compelled to warn you about the dealership I recently had an unfortunate experience with. I entrusted my 2019 Honda Pilot to them for a rear camera recall service, only to encounter a string of issues afterward. Upon retrieving my car, I noticed that the air conditioning was no longer blowing cold air – a problem that had never manifested before, nor were there any indications of oil or refrigerant leakage prior to handing over the vehicle. What followed was a frustrating ordeal. The dealership declined to even diagnose the issue until I consented to pay their requested fee. Eventually, they informed me that the culprit behind the malfunction was a leaking compressor shaft seal. Interestingly, they claimed to have executed the Honda service Bulletin 23-050 (Yes, replacement of the shaft seal piece), a service procedure explicitly outlined in the invoice. This bulletin stipulates a three-hour timeframe for comprehensive inspection, repair, and refrigerant recharge. To my astonishment, their final bill amounted to over $1200, inclusive of a staggering thousand for labor. The situation borders on the absurd, leaving one to wonder what transpired during the camera recall service, given the numerous alterations to various car settings. It's disheartening to reflect upon the outcome of a seemingly routine recall service that ballooned into a financial burden exceeding a thousand dollars. Can anyone truly fathom such an outcome? My advice stands firm: unless your vehicle remains within warranty coverage, I implore you to steer clear of this dealer. In the interest of safeguarding your time, finances, and peace of mind, it's paramount to exercise extreme caution and maintain a considerable distance from this dealer. More

Brought my car in to be checked on and met an amazing associate Tristan who was very welcoming and helpful. He made sure my car was taken into the shop almost right away and within less than 30 minutes, associate Tristan who was very welcoming and helpful. He made sure my car was taken into the shop almost right away and within less than 30 minutes, I was all set to go. I had a great experience and customer service thank you. More

Easy appointment setup, Bryana was very helpful and went over all the details on the work I was getting done on my car and answered some other questions as well. over all the details on the work I was getting done on my car and answered some other questions as well. More

Scott the advisor was great at figuring what needed to be done to fix the problem done to fix the problem More

Easy appointment. Waited on promptly. Wait for work completion was longer than anticipated but acceptable. Waited on promptly. Wait for work completion was longer than anticipated but acceptable. More

They always do excellent job ,they do the services fast and they are professionals polites. and they are professionals polites. More

I have used Herb Chambers in westboro for many years as I am on my fourth CRV. I’m familiar with the dealership. Bryanna took care of me on July 31. I had an oil change and several other maintenance items am on my fourth CRV. I’m familiar with the dealership. Bryanna took care of me on July 31. I had an oil change and several other maintenance items to be done. More