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Honda Westborough - Service Center

Westborough, MA

4.8
1,554 Reviews
Call Service Center (774) 760-0500

1,554 Reviews of Honda Westborough - Service Center

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October 24, 2023

Great customer service, kept me updated and worked with my schedule. Extremely satisfied with the experience every time More

by jrbrodeur18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sinclair
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Oct 25, 2023 -

Honda Westborough responded

Thanks for the positive feedback! We're glad to know that our team at Herb Chambers Honda of Westborough was able to provide you with great customer service and accommodate your schedule. Please don't hesitate to reach out the next time we can assist you!

October 24, 2023

I found the video taken by the tech who worked on my car, to be interesting. Bryana was helpful and attempted to answer my questions regarding a problem with my key More

by debbeau55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryana- service dept
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Oct 25, 2023 -

Honda Westborough responded

Thank you for sharing your experience! We're glad Bryanna was helpful to you during your visit and we hope you won't hesitate to reach out the next time our Herb Chambers Honda of Westborough team can be of assistance!

October 23, 2023

Always a pleasant experience at this dealership , very knowledgeable and friendly people!! They have an answer to any vehicle question a customer would have ~~~~~ More

by cecilia_viscardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 24, 2023 -

Honda Westborough responded

Cecilia, we're delighted to know you always have a pleasant experience at Herb Chambers Honda of Westborough. Our team prides itself on being knowledgeable and friendly! Thanks for your kind words.

October 20, 2023

I go to this dealer for my vehicle every time when needed, it has always been a good experience with them. More

by A customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Oct 23, 2023 -

Honda Westborough responded

We're so glad to know that you've had consistently great experiences with us at Herb Chambers Honda of Westborough. We appreciate your loyalty and look forward to serving you in the future!

October 17, 2023

My service representative was very helpful and easy to work with. Thanks for the car wash! More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameryn in Service
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Oct 18, 2023 -

Honda Westborough responded

We really appreciate you taking the time to leave Herb Chambers Honda of Westborough this awesome review, thank you!

October 12, 2023

Every, I mean every tolime I go into this dealership I have to argue about the maintenance package I have. I've talked to service manager, his manager and next is customer service. Sadly disappointed More

by Rosiemac08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Sinclair, James Lavelle, Kameryn, and others
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Oct 13, 2023 -

Honda Westborough responded

Rosie, We're sorry to learn about the recurring issues you've been having with your maintenance package. This is not the experience we aim for and it's clear that we need to do better here. Let me assist in resolving this matter - please reach out directly at your earliest convenience to discuss this further. Thank you, James A. Bulger - General Manager - james@herbchambers.com

Oct 13, 2023 -

Rosiemac08 responded

James, Thanks again for responding. James L. did reach out to me. I hope we can resolve this and put it to rest. My frustration is that this has been going on for almost 2 years. I thought Honda was Honda and all had the same info. My bad. I'm glad I'm the only one this happened to, guess it's a learning experience for all. I think what put me over the edge was when Kameryn handed me the bill with everything scratched out and asked me to sign it, instead of printing a new invoice with zero owed. Then when car was ready handed me another paper to sign. When I said what's this?, she responded with, "sign that we're giving you your car back". 🤔 Just weird. Thanks for the birthday wishes. Glad you are at least close to my age that you understand that being young does not give permission to be rude. I may not know car lingo, but I'm not stupid. Ok, rant over. Enjoy the rest of your weekend.

October 11, 2023

Scott was very friendly and provided excellent service and explained in details the repairs to be done More

by nmkolla
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sundlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Honda Westborough responded

We're glad to know that you had a positive experience with Scott and our team at Herb Chambers Honda of Westborough. We strive for excellent service, so it's great to see this reflected in your visit!

October 10, 2023

Very good job. I am very glad. Your service took over one hour but with good result.Thank you:) More

by Johnny Gilroy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 11, 2023 -

Honda Westborough responded

Thank you, Johnny! We're glad the Herb Chambers Honda of Westborough team made a great impression. We look forward to seeing you again!

October 07, 2023

Quick, easy, reliable service. Scott was pleasant to talk with and was very knowledgeable and helpful. More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sundlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Honda Westborough responded

We're glad to know that Scott and our team at Herb Chambers Honda of Westborough provided you with quick, easy, and reliable service. Thanks for the positive feedback!

October 06, 2023

The dealer did a fine job in correcting a recall item that involved improving support for my ridgeline’s gas tank. More

by Teddavis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs and representatives were very good.
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Oct 10, 2023 -

Honda Westborough responded

Thank you for the 5-star rating! We're glad to know that our team at Herb Chambers Honda of Westborough was able to efficiently address the recall issue. We'll see you next time! Have a great ride!

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